eBay Customer Support Specialist
Vilnius
Customer Experience – Customer Support /
Full-time /
Hybrid
WHO WE ARE
Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 6000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
ABOUT THE ROLE
Ovoko/RRR.LT is seeking a dedicated eBay Support Specialist in Vilnius. This role is crucial for maintaining our high standards of customer satisfaction and operational excellence on the eBay platform. You will be the primary point of contact for complex customer inquiries, responsible for resolving technical and logistical challenges related to automotive parts sales, and directly contributing to the company's overall seller performance metrics.
IN THIS ROLE, YOU WILL
- Own the communication, order management, and issue resolution processes for online sales channels on eBay.
- Proactively handle high-risk customer interactions, including processing returns, minimizing negative feedback, and mitigating seller defects.
- Provide best-in-class support by quickly and accurately resolving technical issues related to product fitment, shipping, and order tracking.
- Monitor and analyze key competitor activities, market trends, and category best practices to identify opportunities for strategic improvement in pricing, listings, and service.
WHAT WE’RE LOOKING FOR
- A minimum of 1 year of full-time professional experience in a customer-facing support role (e.g., call center, email/chat support).
- Proven experience working with the eBay Seller Hub/Resolution Center for at least 1 year, specifically handling returns, disputes, and seller-level performance metrics.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to maintain a high level of customer satisfaction.
- Strong analytical and critical thinking skills with a proven ability to independently resolve complex customer issues from start to finish.
- Demonstrated ability to collaborate effectively within a team, share knowledge, and contribute positively to a shared goal
- Knowledge of fundamental car construction and familiarity with common car parts is a big advantage.
SALARY
The offered salary range for this position is 1400 - 2500 € (gross) per month.
PERKS AND BENEFITS
• Learning budget for your personal and professional growth;
• Private health insurance;
• Employee stock option plan;
• Work from anywhere in the world for up to 30 days per year;
• Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”;
• Top-notch hardware and software (MacOS or Windows to choose from);
• Flexible working hours & remote work opportunities;
• Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks.
