Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?

If you’re looking to move roles in the next couple of months, we’re interested in hearing from talented people like you. Submit an application to be considered for future opportunities at Opencast. Our Talent Engagement team will review your application and will be in touch to let you know how we would like to proceed.

You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.  

 

If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.  

 

To succeed in this role you need experience of working as a Service Designer across a range of complex projects. 

 

In your CV and the interview, please show how you have:  

 

·    analysed and synthesised complex information into actionable insights, needs and recommendations 

·    conveyed complex information using storytelling techniques  

·    designed artefacts to evidence existing and new service systems and experiences 

·    designed prototypes to test new service concepts 

·    designed and facilitated workshops and co-design sessions  

·    helped clients see the value of the design process  

·    clearly and diplomatically articulated tensions between technical, business and user needs. 

 

In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.   

 

In the interview, please show how you have: 

 

·    built trust and developed strong working relationships with stakeholders  

·    respectfully and effectively challenged decisions or solutions you don’t agree with 

·    planned your own tasks, in order to achieve the objectives of your project. 

 

In the interview we’ll ask you to present a piece of work which demonstrates this experience.  

 

We’ll also ask you questions based around these topics.  

There are some areas of experience that are not essential, but which are still relevant to this role.  

 

If you don’t have this experience please do still apply, as we can coach you in these areas when you join us: 

 

·    designing to UK government service standards  

·    the GDS assessment process  

·    working in agile delivery teams 

 

If you have experience in these areas, please show it on your CV and we can talk about it at the interview. 

 

 

Consultant salary range: £43,000-64,000 

A competitive pension, health cash plan, share options and discretionary bonus. 

Flexible hours and 25 days' holiday. Generous training budget. 

People to support you every step of the way. 

Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.   

Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.  

Visit our website or email careers@opencastsoftware.com.