Service Designer - Consultant
Hybrid - Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, London
User Centred Design – Service Design /
Permanent - Employee /
Hybrid
Do you want to use service design to make systems simpler, fairer and more effective?
Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?
As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.
You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
Essential experience
To succeed in this role you need experience of working as a Service Designer across a range of complex projects.
In your CV and the interview, please show how you have:
· analysed and synthesised complex information into actionable insights, needs and recommendations
· conveyed complex information using storytelling techniques
· designed artefacts to evidence existing and new service systems and experiences
· designed prototypes to test new service concepts
· designed and facilitated workshops and co-design sessions
· helped clients see the value of the design process
· clearly and diplomatically articulated tensions between technical, business and user needs.
· designing to government service standards
· the GDS assessment process
· working in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.
In the interview, please show how you have:
· built trust and developed strong working relationships with stakeholders
· respectfully and effectively challenged decisions or solutions you don’t agree with
· planned your own tasks, in order to achieve the objectives of your project.
In the interview we’ll ask you to present a piece of work which demonstrates this experience.
We’ll also ask you questions based around these topics.
Salary
Consultant salary range: £43,000-64,000
Requirements
Due to the nature of this role, applicants must either currently hold active Security Check (SC) Clearance or be eligible to obtain it.
Eligibility typically requires UK citizenship and continuous residence in the UK for the past five years, with no single absence exceeding 28 consecutive days. As a result, we are unable to progress applications from candidates who do not meet these requirements.
What we offer
A competitive package including a 7% employer pension contribution, share options and a discretionary bonus. You’ll also benefit from flexible working hours (aligned to client commitments), 25 days’ holiday, and access to 3 annual “life happens” days to support unexpected situations. We also offer wellbeing support, ongoing professional development, volunteering opportunities and the chance to be part of a genuinely supportive team.
Where you’ll work
Applicants must be able to commute to offices and client sites as part of their normal working arrangements, as travel is essential to fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more?
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
