Service Designer - Consultant
Hybrid - Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, London
User Centred Design – Service Design /
Permanent - Employee /
Hybrid
Do you want to use service design to make systems simpler, fairer and more effective?
Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?
As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You’ll identify and help solve our clients’ service problems. You’ll investigate, define and design the end-to-end, front stage and back stage service journey. You’ll do this by considering both the problem and solution space, and balancing user needs, business needs and technical considerations.
You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
If you tend to take on more of a leadership role in projects, you may be better suited to our senior consultant service designer role.
Essential experience
To succeed in this role you need experience of working as a Service Designer across a range of complex projects.
In your CV and the interview, please show how you have:
· analysed and synthesised complex information into actionable insights, needs and recommendations
· conveyed complex information using storytelling techniques
· designed artefacts to evidence existing and new service systems and experiences
· designed prototypes to test new service concepts
· designed and facilitated workshops and co-design sessions
· helped clients see the value of the design process
· clearly and diplomatically articulated tensions between technical, business and user needs.
· designing to government service standards
· the GDS assessment process
· working in agile delivery teams
In addition to service design skills, there are essential core skills you’ll need to work effectively as a consultant.
In the interview, please show how you have:
· built trust and developed strong working relationships with stakeholders
· respectfully and effectively challenged decisions or solutions you don’t agree with
· planned your own tasks, in order to achieve the objectives of your project.
In the interview we’ll ask you to present a piece of work which demonstrates this experience.
We’ll also ask you questions based around these topics.
Salary
Consultant salary range: £43,000-64,000
What our offer includes
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days' holiday.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email [email protected].
We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
