Service Designer - Senior Consultant
Hybrid - Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, London
User Centred Design – Service Design /
Permanent - Employee /
Hybrid
Do you want to use service design to make systems simpler, fairer and more effective?
Are you ready to work in a collaborative environment in a purpose-driven business where you can be part of a diverse practice of talented service designers who grow and learn from one another?
As a Service Designer, you’ll connect people, processes and technology to improve how services are delivered, whether that’s helping citizens navigate essential forms or supporting employees with the tools they use. Some projects are high-profile and public-facing while others focus on the behind-the-scenes systems that keep services running smoothly.
The role
You’ll identify and help solve the more complex service problems that our clients face. You’ll investigate, define and design the end-to-end, front-stage and back-stage service journey. You’ll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.
You’ll play a leadership role in projects and guide the direction of work. You’ll build relationships with senior stakeholders and other interested parties. You’ll support less experienced colleagues and share your extensive knowledge widely.
You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.
If you have less leadership experience, consider our consultant service designer role.
Essential experience
In your CV and interview you’ll need to show how you have:
· analysed and synthesised complex information into actionable insights, needs and recommendations
· conveyed complex information to different audiences, using appropriate creative techniques
· designed artefacts to evidence existing systems and experiences
· designed and facilitated user research, workshops and co-design sessions
· designed accessible and inclusive end-to-end services
· analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
· worked across multiple work streams
· led discussions with product owners to plan and produce roadmaps
· planned and executed service design practices to different timescales
· considered future business needs and wider client strategies.
designing to government service standards
· Government Digital Service assessment process
· working in agile delivery teams
As well as service design skills, you’ll need to show that you have:
· built trust and strong working relationships with senior stakeholders
· respectfully and effectively challenged proposed decisions or solutions
· created common ground between people
· assigned tasks and set project milestones for yourself and others
· coached less experienced practitioners
At the interview, we’ll ask you to present a piece of work that demonstrates this experience.
Salary
Senior consultant range: £64,001 - £80,000
What our offer includes
A competitive pension, health cash plan, share options and discretionary bonus.
Flexible hours and 25 days' holiday.
People to support you every step of the way.
Where you’ll work
Your working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Job interviews are on Microsoft Teams. We’ll make any adjustments to help you.
Want to know more?
Visit our website or email [email protected].
We are not working with recruitment agencies on this vacancy. If you are interested in this position, please apply directly with Opencast.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
