Client Relationship Manager (12-month Fixed Term Contract)
Hybrid - Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, Bristol, London
Core Functions – Company Core Functions /
Fixed Term Contract /
Hybrid
Ready for a new challenge?
Are you looking for work that makes a difference? Do you want to work with people who learn and grow together?
If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business.
The role
We are looking for a client relationship manager to join our team. You’ll be working alongside and supporting one of our Client Relationship Directors (CRD) on one of our largest public sector accounts, interacting with our Opencast teams as well as client and partner stakeholders. You'll support our growth on this key client account. You’ll make sure our clients and partners find us easy to work with and support our people to deliver impact. You'll keep the client and partners satisfied by listening, understanding and solving problems.
What you’ll do within our teams
Key Client Growth
- Identify and scope new growth opportunities across client accounts and delivery teams
- Build tactical networks with clients and partners to unlock future demand
- Track and report on key client targets, contributing to growth planning
- Coordinate documentation, Statements of Work, proposals, pricing, and contract materials
- Collaborate with Marketing to share project wins, case studies, and promotional activity
- Support bid management for new and existing client work
Client Relationship Management
- Coordination and management of a key client account
- Develop strong, trusted relationships with client stakeholders and partners
- Ensure all client/legal documentation is accurate, up-to-date, and securely stored
- Work on enhancing the overall client experience journey
- Monitor contractual and compliance commitments, highlighting issues where needed
- Represent Opencast’s values in every client interaction
- Support with client issue resolution and escalation management
- Compile impact reports, KPIs, and board-level updates
- Organise and deliver client meetings, team events, and networking sessions
Demand Management
- Work with clients and partners to identify and respond to upcoming demand
- Keep demand pipelines, trackers, and logs up to date
- Support the onboarding of team members with internal and external stakeholders
- Review billing reports and assist with general team queries
- Act as a third-line support contact for people or admin queries when needed
You'll suit this role if
- are proactive, very well organised and a good communicator
- are able to develop, maintain, and grow relationships/partnerships
- have an eye for accuracy and a strong focus on goals and outcomes
- have a positive approach to change and improvement
- are a team player
- are professional and committed to doing the right thing
Salary
£46,000 - £55,000 per annum
Application Deadline
Applications to be submitted by 12pm Friday 28th August.
What we offer
A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.
Where you’ll work
This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.
We include you
We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
Interview
Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.
Want to know more?
Visit our website or email [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
