Field Application Scientist - Europe
Frankfurt (Remote)
Commercial – Commercial /
Full-Time /
Remote
At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualise, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
We dedicate ourselves to broadening the realms of human potential, and we are actively seeking an enthusiastic and devoted Senior Lead Scientist to join our pioneering team located in Oxford. We believe in the power of relentless curiosity and the pursuit of excellence, and we invite you to join us in shaping the future of scientific exploration and healthcare breakthroughs.
As a Field Application Scientist at ONI you will Provide pre-, peri-, and post-sales technical support to customers through live demonstrations, troubleshooting inbound customer questions/issues, proactive engagement with customers, and collecting feedback for product development and supporting marketing communications.
Your Role at ONI:
- Demonstrate the value of ONI’s technology suite to potential customers through in-person demonstrations at customer sites across multiple application spaces
- Deliver high-quality customer experience by maintaining cutting-edge imaging method expertise, operating as a peer to customers
- Create product awareness by engaging with the scientific community, answering technical questions, delivering presentations and demonstrations to showcase ONI’s products at conferences, webinars, seminars, and other industry events
- Work closely with the Sales team to understand the status and details of each opportunity in the sales funnel, and providing scientific insights during pitches and meetings with potential customers
- Design and conduct experiments at customer’s sites or in ONI’s laboratory, to highlight how ONI’s technology suite can solve specific challenges and meet their needs
- Assist customers in the setup and operation of products by conducting demonstrations and training sessions, both remotely and on-site, to ensure customers can effectively utilize ONI’s products
- Provide ongoing hands-on support and guidance to customers, serving as a primary point of contact for technical inquiries, support requests, troubleshooting, and issue resolution
- Develop and maintain strong relationships with existing customers by establishing proactive and regular communication, and conducting webinars and workshops to keep customers engaged
- Maintain accurate records of customer interactions, demonstration outcomes, technical issues, and resolutions in Salesforce
- Generate regular reports on customer feedback, product performance, and customer success metrics for Product and Marketing teams to assess and improve customer satisfaction
- Perform post-demonstration data analysis, using statistical and analytical techniques, and presenting findings, insights and evidence of the product's capabilities to the customer
- Willing to travel up to 50% of the time for business needs.
Essential skills and qualifications:
- At least an MSc in life sciences
- Characterized and performed data analysis of biological samples using relevant fluorescence microscopy techniques
- Designed protocols for preparation of samples in fluorescence in situ hybridization (FISH), immunohistochemistry or fluorescence microscopy.
- Conducted physical demonstrations and presentations of innovative Life Science technologies to technical audiences
- Balanced and prioritize multiple projects in parallel and at different phases
- Worked as part of a multidisciplinary scientific team
- Sample preparation for fluorescence microscopy, fluorescence in situ hybridization (FISH) or immunohistochemistry
- Data analysis of microscopy data
- Identifying appropriate use cases for each type of microscopy experiments
- Commercial acumen and understanding of capital equipment sales process in life science industry
- Verbal and written scientific communication
- Presentation skills
Desired skills and qualifications:
- Built and fostered relationships with customers in the life science industry
- Built data science algorithms for image analysis
- Captured sales data using CRM, Ideally Salesforce
- Used super resolution microscopy for biological research
- Python, Perl, SQL
- CRM systems, ideally Salesforce
- Sample preparation for super-resolution microscopy
- PHD in life sciences
At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:
Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.
28 days of annual leave plus local bank holidays and 4 dedicated wellbeing days.
Private Healthcare and Dental Coverage: Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.
Inclusive Culture: Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.
Health Assured: Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.
People’s Pension: Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.
Perks at Work: Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.
Specsavers Eyecare: Your vision matters. Benefit from our eyecare program with Specsavers, ensuring your eyes stay healthy and your vision clear.
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
