Customer Service Engineer

Oxford (On-site)

Commercial – Commercial /

Full-Time /

On-site

At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.

This is a practical, hands-on role focused on customer-facing field service support. This could be a great opportunity for someone looking to continue to build upon their existing experience in a field-based role, or for someone wanting to get experience in a field-based role for the first time.

The position is split approximately 50% field-based travel and 50% on-site troubleshooting and repair work from our Oxford labs. This role is ideal for someone who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe. You will be contributing to high-quality product delivery whilst combining regular hands-on technical work, customer interaction, and collaboration across Operations.

As the Customer Service Engineer you will:

Perform on-site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems

Travel to customer sites across the UK and Europe

Support system installations and basic technical training where required

Perform in-house troubleshooting and repairs from our Oxford labs

Accurately document repairs and service activity in internal systems

Work with senior engineers to investigate recurring issues

Provide professional, clear communication to customers during service activities

Ideally you will have experience in some of the following:

1–4 years’ experience in a hands-on engineering or technical support role

Experience working with electromechanical, optical, or electronic systems (can be early-career exposure)

Practical troubleshooting mindset

Comfortable using tools and working directly with hardware

Strong attention to detail and documentation discipline

Confident communicator with customers and internal teams

Willingness to travel across the UK and Europe

High energy, proactive attitude, and willingness to support where needed

Desirable

Experience in scientific instrumentation, microscopy, biomedical, or similar environments

Experience in a Field Service or technical support role

At ONI, we understand that a fulfilling career involves more than just challenging work - it's about enjoying a well-rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.

As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background. But that's not all - our perks include:

💰 Competitive Compensation We recognise and reward your talent. Enjoy a competitive salary that reflects your expertise and contributions, ensuring your hard work is recognized.

🌴 Time Off That Counts 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days!

💪 Onsite Gym Facilities Stay active and energized with our convenient onsite gym, promoting your overall health.

🩺 Private Healthcare and Dental Coverage Your health matters to us. Access top-notch medical and dental services, ensuring your well-being is in good hands.

🤝 Inclusive Culture Be a valued member of our diverse, inclusive family. Your unique perspective is celebrated here, fostering a culture of mutual respect and understanding.

🧠 Health Assured Your mental health is essential. Access our comprehensive mental health support services for a balanced work-life experience.

🏦 People’s Pension Secure your future with our pension scheme, investing in your financial well-being beyond the workplace.

🎁 Perks at Work Enjoy exclusive discounts and deals through our perks at work program, adding value to your everyday life.

If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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