Salesforce Administrator

Poznań, Poland /
OLX Group – Product /

At OLX, we shape the future of trade to unlock the hidden value in everything.
We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands such as OLX Autos, Otomoto, and Property24.

Hey! Our Customer Success Team is looking for an experienced Salesforce Administrator who would power up our squad! We want to kick up the higher gear but it's impossible unless you join us! Find more details below.

Just to save your time - we expect you to be visiting our office in Poznan 2 or 3 times monthly (which is on us!). If you are not willing to do these delegations, this job may not be something you're looking for.

What responsibilities will you get when working with us?

    • Serve as a system administrator for the environment with 1000+ users
    • Work through an operational ticketing system, troubleshoot issues and handle requests including managing a diverse range of users, profiles, roles & permission sets. 
    • Reports: Create or help users to create reports & dashboards in Salesforce to meet the operational requirements 
    • Complete regular internal system audits and prepare for upgrades
    • Work with our Customer-facing teams to establish suitable processes to support administrative, development, and change management activities
    • Assist in training of new users, and grow the skillset across the organization
    • Install & setup Salesforce managed apps (CTI, Appbot, survey apps & others)

Your profile?

    • Must have: a minimum of two years experience as a administrator in salesforce orgs over 500 users. 
    • Must have: Sales Cloud, Service Cloud, Experience Cloud proven knowledge
    • Must have: Knowledge of how to integrate with modern IT systemsStrong understanding of the platform, with the ability to understand business needs and configure them in Salesforce. 
    • Must have: Strong understanding of best practices and functionality
    • Must have: Strong data management abilities, including loading data to salesforce via dataloader, and record of building and running complex reports and queries
    • Proven ability to design and implement new processes and facilitate user adoption
    • Preference for Admin (ADM201 and ADM211) certified 
    • A demonstrated ability to understand and articulate complex requirements
    • Experience with e-commerce/classifieds platforms preferred
    • Previous experience working in a SCRUM or agile environment preferred

What can we offer you?

    • Be part of an international, ambitious and successful team working with experienced people who will support you through this journey at OLX Group 
    • Competitive salary and comprehensive benefits such as life and health insurance, bonus scheme, etc. 
    • Learning & Development budget
    • Career guidance & path 
    • Flexible working hours and remote work
    • Everyday snacks, fruit and drinks in the office 
    • Travel opportunities across our European hubs 
Why join OLX?
At OLX, we unlock value in our people. We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
We also unlock value for our stakeholders. We are proud of the positive contribution we make to our planet, by enabling more conscious consumption and helping the world make the most of its limited resources through more efficient trade.
And last but not least, we love to unlock value for our customers. Every single month, over 300 million people use our platforms to easily, safely, and conveniently find their perfect home, buy or sell a car, find a great job, sell things they no longer need, or strike a great deal on something they need. And we help thousands of entrepreneurs and businesses find their customers too.

Diversity, Equity and Inclusion at OLX
If you do not meet every single requirement for this role, we would still encourage you to apply. At OLX, we are committed to creating a high performing diverse, inclusive and authentic workplace, we know that we get the best results when we have the broadest range of knowledge, backgrounds, and experiences in our team, and we believe you are at your best when you can bring your whole self to work.
So, if you are excited about this role, but your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, backgrounds, and experiences to consider applying for this role. You may be just the right candidate for this or other roles in our business, and we'd like to hear from you.
We will strive to accommodate all necessary adjustments to support your interview success - please speak to your recruiter about any of these requirements.

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