Sales Operational Excellence Coordinator
Poznań, Poland
OLX – Sales /
Full-time /
Hybrid
WELCOME TO OLX
At OLX, we work together to build a more sustainable world through trade.
We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, AutoTrader, Property24.
Join OLX and see how far you can go.
Key Responsibilities:
- Support sales teams in optimizing processes and daily operations through data analysis and implementation of best practices
- Propose and implement improvements based on data analysis and observations from current sales processes
- Participate in developing and implementing sales procedures and standards
- Conduct training and provide ongoing support to team members in using tools and processes
- Cooperate with sales leaders and other departments to achieve business goals
- Regularly report results, identify issues, and swiftly make decisions to improve operations
- Seek new solutions, identify opportunities for increasing efficiency, and proactively take actions to drive sales development
Salesforce-Specific Responsibilities:
- Proactively manage Salesforce as the primary tool for the sales team
- Create advanced reports and dashboards in Salesforce—monitoring performance, sales pipeline, conversions, team activities, and leads
- Maintain high data quality in Salesforce, enforce data entry and update standards
- Independently troubleshoot system issues—identify data errors, handle user tickets, and implement improvements or automations
- Implement new Salesforce functionalities and adapt the system to evolving sales team needs (e.g. workflow configurations, automations, integrations with other tools)
- Work closely with Customer Success Team to further develop the system environment
- Educate and provide ongoing support to sales team members about effective Salesforce use—training sessions, instructional guides, quick troubleshooting
- Extract key insights from Salesforce data and translate them into actionable recommendations and improvements for the sales teams
- Monitor Salesforce adoption and compliance, raising awareness of the importance of data integrity and reporting
Requirements:
- Minimum 2 years of experience working with users
- Strong Salesforce knowledge—reports, dashboards, automations, integrations
- English at a minimum B2 level
- Proactive attitude, curiosity, eagerness to find and implement continuous improvements
- Confidence in decision-making and independence in action
- Ability to train and provide support to others
- Excellent organizational skills, communicativeness, and ability to work collaboratively
Diversity, Equity and Inclusion at OLX
OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
