Salesforce Administrator

Poznań, Poland
OLX – Engineering /
Full-time /

At OLX, we work together to build a more sustainable world through trade.
We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24.
Join OLX and see how far you can go.

What you'll be doing:

    • Serve as a system administrator for the environment with 1000+ users
    • Work through an operational ticketing system, troubleshoot issues, and handle requests, including managing a diverse range of users, profiles, roles & permission sets.
    • Work closely with stakeholders to facilitate the requirements, understand the “why” behind the need, and take part in shadowing sessions with users.
    • Recommend solutions to make daily life easier for the users and the Platform Team via building automation, scripts, etc.
    • Create or help users create reports & dashboards in Salesforce to meet the operational requirements.
    • Complete regular internal system audits and prepare for upgrades.
    • Work with our Customer-facing teams to establish suitable processes to support administrative, development, and change management activities.
    • Assist in training new users, and grow the Salesforce skillset & adoption across the organization.
    • Install, set, and maintain Salesforce-managed apps and solutions (CTI, backup, survey apps, and others)

Who we are looking for:

    • Core Cloud (Service and Sales) and Experience Cloud with at least 2+ years of hands-on experience and knowledge.
    • Preference for Salesforce Certified Admin (ADM201 and ADM211).
    • Proven ability to design and implement new processes and facilitate user adoption.
    • Work experience with Einstein for Service, Service Cloud Voice, and CRMA would be an advantage.
    • Working experience with CTI solutions (implementation, maintenance, customization).
    • Knowledge of how to integrate with modern IT systems.
    • Strong understanding of best practices and functionality
    • Strong data management abilities, including loading data to salesforce via data loader, and record of building and running complex reports and queries.
    • A demonstrated ability to understand and articulate complex requirements.
    • Experience with e-commerce/classifieds platforms preferred.
    • Previous experience working in a SCRUM or agile environment preferred
Why join OLX? 
At OLX, we invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a key focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.

Diversity, Equity and Inclusion at OLX
At OLX, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.
If you are excited about this role, and your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. You may be just the right candidate for this or other opportunities across the business, and we'd like to hear from you.

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