Support Consultant
Cape Town, South Africa
Property24 – Operations /
Full-time /
On-site
Property24 has a vacancy open for a Support Consultant role in its Newlands, Cape Town office. If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established team of like-minded individuals within an industry leader.
Our employment equity goals will be taken into account in our selection process.
If you have
- Grade 12
- Customer support experience
- A+ Certificate advantageous
- Excellent communication skills in English – basic Afrikaans advantageous
- Good working knowledge of Windows and Microsoft Office
- The ability to grasp and understand IT and technical concepts
On a day to day basis you will
- Provide friendly and efficient support to customers via telephone/email
- Accurately record and document activity through the ticket system
- Ensure effective communication with customers, colleagues, and management
- Perform adhoc functions, projects, training
Does this sound like you?
- Resourceful with a strong sense of urgency
- Friendly and helpful
- Excellent telephone manner
- Ability to take initiative and solve problems
- Good time management skills
- Ability to work under pressure
- You like to share knowledge
- Quick learner and comfortable in a dynamic IT environment
- Why wait, drop us your CV
