Service Desk Analyst

Media, PA, USA / – Engineering /

Service Desk Analyst
Location: Media, PA

Reports to:        IT Support Manager
WELCOME to! is a technology-based company that provides a fast, safe and fair way for customers to sell their car. Rapidly growing and entrepreneurially minded, is already present in 126 locations in the US, including Philadelphia, Washington DC, North Jersey, Central-South Florida and Ohio, with aggressive national expansion plans. is a successful business-to-consumer (B2C) website that allows consumers to value their car online and sell it at a local branch. We have bought more than 200,000 vehicles and value thousands of vehicles weekly online.
What you will be doing: has an opportunity for a motivated and passionate technology nerd to join our dynamic team. You will be working on systems for a fast growing, successful business-to-consumer website that lets consumers value their car online and sell it at a local branch. We have valued tens of thousands of vehicles online and buy thousands of cars every week. We use big data and heavy automation to keep a lean staff and technology at the forefront.
We are looking for someone who:
This role requires initiative and curiosity. It shares responsibilities in both IT infrastructure management and analyst / service desk roles, with time split roughly 50% in each area. Your team is the point of contact for employees requiring support on our technologies (e.g.: applications, systems, computers, and peripherals) and recurring business processes. You will:
Create and document service requests, issues, problems, and changes. Provides hands-on troubleshooting/support as needed. Handle recurring business processes.
Monitor ticket queues and triage as necessary.
Research assignments, resolve problems, and teach colleagues about solutions.
Provide desktop/technical support (including administering and maintaining end user accounts, passwords, email, and phone systems).
Manage, support, and automate software, hardware (including network and VoIP equipment) deployed in the organization.
Order and coordinate equipment and services for branch offices and facilitate equipment moves between locations, maintaining inventory. Lift and move computer equipment (up to 50 lbs.).
Maintain relationships and communication with vendors regarding orders and outages.
Collaboratively build and maintain knowledge base for IT support & develop standards.
Collaborate with stakeholders at all levels of the company to design, plan, deliver, revise, and troubleshoot solutions to business problems and challenges.
Identify needs for changes / projects and build requirements.
Choose from hundreds of queued projects covering numerous technical areas, taking ownership to bring the project to completion, either independently or as an ad-hoc lead.
Assist colleagues with planning, troubleshooting, handling omissions, and thinking through potential impacts.
Act as coordinator, project manager, point of contact, technical lead, novice developer, and/or other functions at your discretion and in collaboration with team leadership.
Must be detail-oriented and motivated to provide a positive customer experience. A strong desire to know how and why things work, and inclination toward sustainable and manageable solutions. Self-awareness of strengths and weaknesses, ability to introspect, and self-develop by learning both during work and outside the office.
The requirements listed below are representative of the knowledge, skills, and abilities needed for the position.
Excellent customer service, interpersonal skills, and communication etiquette.
Strong written and oral communication skills, both technical and non-technical. We expect proper English spelling and grammar in customer communication.
Ability to work effectively in a team-oriented environment, both independently and collaboratively.
Strong attention to detail and good organizational & problem-solving skills.
Commitment to continuous personal and professional growth – lifelong learners.
Basic knowledge of networking and Windows operating systems desired.
Ability to work well in stressful situations.
The candidate must be eligible to work in the United States; no sponsorship or relocation is offered for this role. This is a full-time, permanent role with a complete benefits package, based in our Media, PA office.
Our candidates are smart and get things done. You are a teammate with a "can-do" attitude, who doesn’t shy away from problems you don't know how to solve yet. You'll be working with a small, nimble group that requires thinking on your feet. You may or may not be a technology wizard, but you love learning both on and off the job as we all find better ways to grow and serve our customers. You have a passion for using and exploring anything electronic and are eager to learn new technologies to provide solutions.
No formal education or training is required for this role, but we do require demonstrated ability, interest, and experience with technology.
Desired Skills
· Experience administering (preferred) and using Windows 10
· Experience with Office 365, as an administrator (preferred) and/or a user
· Experience with PowerShell, automation tools, and scripting
· Exposure to Azure, AWS, and/or Google Cloud
What we offer you:
·         Competitive salary and excellent benefits, in a diverse working environment with inspiring and hardworking colleagues.
·         A positive, get-things-done workplace.
·         A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
·         An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
-- An opportunity to work in an early stage growing global company
-- To be part of the booming used car industry
-- Team enthusiasm which is collaborative and drives fast-paced growth
Who we are: (CarGroup Holdings, LLC) is part of OLX Group/OLX Autos, one of the world’s fastest-growing networks of trading platforms, serving over 300 million people each month, and operating in 30+ countries across 5 continents. We help people sell their cars and buy/sell many other products with solutions which are built to be safe, smart, and convenient for our customers.
Our company’s mission is to shape the future of trade to unlock the hidden value of everything. We are powered by a diverse workforce of 10,000+ talented individuals, together building an inclusive culture around the world. We have the strong financial and operational backing of Prosus N.V., one of the largest consumer internet groups in the world (a Naspers investment company).
We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.
·         Check our careers website here.
·         Check out our talent, product, engineering, and design blogs here
·         Follow us on LinkedIn
Discover OLX Autos Inside Out blog here
Check out our talent, product, engineering, and design blogs here
Follow us on LinkedIn. USA is a fast growing, successful consumer-to-business website that lets consumers value their car online and sell it at one of our locations. US car-buying locations including Philadelphia, Northern/Southern New Jersey, Pittsburgh, Washington DC, Raleigh-Durham, Charlotte, Orlando, Tampa, West Palm, Indianapolis, Cleveland, Cincinnati, Columbus, Dayton, Nashville, Memphis, Kansas City and St. 

USA is owned by Naspers Limited, a $77B Private Equity Fund founded in 1915 and is part of its global consumer Internet group, Prosus, which has a primary listing on Euronext Amsterdam (AEX:PRX) and a secondary listing on the Johannesburg Stock Exchange (XJSE:PRX). We are part of the Internet automotive division, OLX Autos, which operates consumer car-buying, car sales and automotive classifieds businesses around the globe, including India, Indonesia, Poland, Mexico, Chile, Argentina, Colombia, and the United States.

OLX Group is one of the world’s fastest-growing networks of trading platforms, serving 322 million people every month, and operating in 30+ countries across 5 continents. The company’s mission is to shape the future of trade to unlock the hidden value in everything.

We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds, and experiences to consider applying for this role. We are committed to building an inclusive culture that seeks out the diverse perspectives and experiences of our people and becomes a company superpower and strategic competitive advantage.