Customer Support Specialist
Bucharest, Romania
OLX – Operations /
Full-time /
Hybrid
WELCOME TO OLX
At OLX, we work together to build a more sustainable world through trade.
We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24.
Join OLX and see how far you can go.
We are looking for a Customer Support Specialist (f/m) in our amazing OLX Hub in Bucharest.
This is your opportunity at OLX Group Romania!
The Customer Support Specialist answers product and service questions, prepares correspondences, and fulfills customer needs to ensure customer satisfaction.
In Romania, 200+ people are working for OLX, Storia.ro, and Autovit.ro. We currently have a hybrid type of work model, working both from home or from our cozy office located in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe, or, just like you, finding the best job. Storia.ro, our real-estate platform, helps people find the place they can call home – for a while or forever. Autovit.ro is the market leader in the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.
What responsibilities will you get when working with us?
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
- Prepare product or service reports by collecting and analyzing customer information;
- Contribute to team effort by accomplishing related results as needed;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships of trust through open and interactive communication;
- Provide accurate, valid, and complete information by using the right methods/tools;
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
- Follow communication procedures, guidelines, and policies;
- Go the extra mile to engage customers.
What will you need to be successful in this role?
- Proven customer support experience;
- Strong phone contact handling skills and active listening;
- Familiar with CRM systems and practices;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent communication and presentation skills;
- Ability to multi-task, prioritize, and manage time effectively;
- High school diploma or equivalent; college degree preferred.
What can you expect from us and what do we offer?
- The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor;
- A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places. However, the job will be remote during the pandemic, for obvious reasons;
- Continuous investment in your development, through training. Also, the chance to connect for advice and inspiration to other professionals from all over the world;
- Complex compensation package (monthly performance-based bonus, medical insurance, flexible benefits compensation);
- Friendly, curious, and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.
- Cake. Or other gifts. We like to get creative about them.
At OLX we have a clear ambition – to empower people everywhere in the world by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and
purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that aim to bring added value to our purpose, then we’d love to empower you. Want to know more?
Why join OLX?
At OLX, we invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a key focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
Diversity, Equity and Inclusion at OLX
At OLX, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.
If you are excited about this role, and your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. You may be just the right candidate for this or other opportunities across the business, and we'd like to hear from you.
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