Support Consultant
Cape Town, South Africa
Property24 – Logistics and Support Staff /
Full-time /
On-site
Property24 has a vacancy open for a Support Consultant role in its Newlands, Cape Town office. If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established team of like-minded individuals within an industry leader.
Requirements
- Grade 12
- Customer support experience
- A+ Certificate advantageous
- Excellent communication skills in English – basic Afrikaans advantageous
- Good working knowledge of Windows and Microsoft Office
- The ability to grasp and understand IT and technical concepts
Responsibilities
- Provide friendly and efficient support to customers via telephone/email
- Accurately record and document activity through the ticket system
- Ensure effective communication with customers, colleagues, and management
- Perform adhoc functions, projects, training
Personal Attributes
- Resourceful with a strong sense of urgency
- Friendly and helpful
- Excellent telephone manner
- Ability to take initiative and solve problems
- Good time management skills
- Ability to work under pressure
- You like to share knowledge
- Quick learner and comfortable in a dynamic IT environment
At Property24, we're passionate about creating the experiences for our users and customers that we'd love to have ourselves. So why not join our team.
Our employment equity goals will be taken into account in our selection process.
