Senior Business Manager - Key Accounts and Telesales

Cape Town, South Africa / Johannesburg, South Africa

Property24 – Sales /

Full-time /

Hybrid

WELCOME TO OLX

Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

We're always growing our products, so if you're one of SA's talented Business Analysts, then you'd be a great addition to our team.

At OLX, we're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.

We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust.

Our brands – including AutoTrader, OLX, Otomoto, Property24, and more– are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.

Join OLX and see how far you can go.

This is a dual-focus leadership role that requires a proven sales leader to not only manage and drive a team of Customer Relationship Managers (CRMs) to hit targets but also to personally handle a portfolio of the company's most important, high-value Strategic Key Accounts.

The core objective is to achieve and exceed sales revenue targets through effective team management, strong personal key account sales, and the consistent implementation of the P24 Sales Way (diagnostic selling process).

Key Responsibilities and Focus Areas

1. Team Leadership & Performance Management

Goal: Achieve all team sales revenue targets.
Methodology: Ensure the team uses the P24 Sales Way (diagnostic selling).
Management: Conduct regular meetings for pipeline/projection review, manage under-performers monthly (with HR assistance), and run motivational/reward sessions.
Compliance: Enforce daily activity recording and analysis against contact plans.

2. Strategic Key Account Management (Personal Sales)

Goal: Achieve personal sales revenue targets.
Focus: Managing a dedicated portfolio of high-value strategic accounts.
Sales Approach: Apply the P24 Sales Way at an executive-level, focusing on upselling, retention, and building strategic relationships.

Personally manage a portfolio of high-value Strategic Key Accounts.
Achieve personal sales revenue targets while driving long-term account growth and retention.
Build executive-level relationships with key decision-makers within strategic accounts.
Apply the P24 Sales Way in complex, consultative sales engagements.
Drive upselling, cross-selling, and repeat business opportunities.
Identify revenue risks and growth opportunities within key accounts and take proactive action.

3. Administration & Reporting

System Usage: Ensure full and compulsory usage of the interaction management system (CRM) for both self and team.
Escalation: Resolve escalated client/CRM digital complaints/queries quickly (ideally within the same working day).
Communication: Proactively report competitor activity and identify/flag risk customers to the Head of Sales.

Ensure effective day-to-day running of sales operations through disciplined reporting and management oversight.

Conduct regular performance, pipeline, and operational meetings with CRMs..

Manage channel-specific costs in line with approved budgets.

Ensure a working environment and culture that enables teams to operate effectively and efficiently.

Develop and execute dynamic channel strategies aligned to Property 24 overall business goals, vision, and values.

4. Learning and Development

Coaching: Actively coach and upskill the team by identifying and addressing learning gaps.
Develop and execute dynamic channel strategies aligned to SAHL’s overall business goals, vision, and values.

People Leadership, Coaching & Capability Development

Attract, develop, and retain high-calibre sales and support talent.
Oversee workforce planning, resourcing, capacitation, and skills development initiatives.
Embed a strong coaching culture where individuals understand how their contributions align to Property 24 broader objectives.
Actively coach and upskill teams by identifying performance and capability gaps.
Manage underperformance through structured monthly reviews and improvement plans, in collaboration with HR where required.
Demonstrate deep product knowledge, technical sales expertise, and strong interpersonal skills.
Communicate clearly and consistently, providing regular feedback on performance and behaviour.
Lead authentically by example, fostering trust, accountability, inclusivity, and diversity.

Risk Management, Governance & Compliance

Ensure 100% adherence to company policies, procedures, and governance requirements.
Proactively identify, assess, and mitigate risks within the sales portfolio.
Maintain strong, collaborative relationships with internal teams to ensure efficient deal execution.
Demonstrate ethical leadership in all engagements with clients, partners, and stakeholders.

Required Skills, Experience, and Attitude


Experience	* 5+ years of sales management/team leadership experience. * Proven experience in digital sales or strategic account management. * Minimum 2 years working with MS Excel and Google docs.
Core Skills	* Strong Analytical skills (for data/activity analysis). * Relationship building skills. * Strong verbal and written communication. * Organised and good time management.
People/Leadership	* High EQ (Emotional Intelligence). * People-orientated (Coaching & Management). * Strategic thinker (for key accounts).
Attitude	* Focused on results (thrive on high performance). * Able to accept accountability. * Believe in healthy conflict. * Able to show commitment.
Education	* Minimum: Grade 12 (Senior Certificate). * Tertiary qualification is advantageous.

What This Role Demands

This role demands a highly organised, results-driven, and emotionally intelligent leader who can successfully balance being a manager, a coach, and a top-tier individual sales contributor. The ability to switch between high-level executive engagement (key accounts) and detailed operational/coaching activities (team management) is critical.

If we're blown away by your CV, we'll call you in for an interview.

We'll give you a warm welcome, a quick test to challenge your mind and a chat to weigh up your skills and personality - simple, right? If you get the job, be prepared for a pretty great adventure!

We look forward to meeting you.

To support our commitment to diversity, inclusion, and compliance with South Africa’s Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!

OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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