Coordinador de Callcenter

Bogotá, Colombia /
OLX Autos – Operations /
Full-time
WELCOME TO OLX

At OLX, we shape the future of trade to unlock the hidden value in everything.
We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms. Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands such as OLX Autos, Otomoto, and Property24.

300 millones de usuarios activos mensuales; US $1.3 mil millones en ingresos y + 37% de crecimiento (año fiscal 20); Parte de Prosus de Naspers, uno de los mayores inversores en tecnología del mundo. +30 países. +20 Marcas. Impulsado por +7500 empleados que representan 82 nacionalidades. Eso es lo que tenemos en nuestro plato en OLX Group. Y es por eso por lo que necesitamos tu ayuda. Únete a nosotros y forma tu carrera.



Funciones

    • Para ser exitoso como Coordinador de Callcenter deberás supervisar, planear, organizar y ejecutar el funcionamiento de las campañas dentro de nuestros aliados outsourcing, proponer objetivos, metas y estrategias que garantizarán los mejores resultados obteniendo óptimos cumplimientos de los procesos, comunicación y la ejecución de los planes operativos por parte del outsourcing en niveles de servicio y cumplimiento de metas.

Perfil Requerido

    • Profesional Culminado en Carreras de Ingeniería, Administración o Afines.
    • Conocimiento y Manejo de Fuerza Laboral
    • Manejo Avanzado de Excel
    • Conocimientos en Implementacion
    • Preferiblemente con conocimientos en BI Y Minería de Datos, Conversión de Leads y manejo de Bases de Datos.
    • Tener habilidades Comerciales y Administrativas
    • Conocer en detalle el negocio. (Centro de Contacto- Operación comercial cualquier producto)
    • Tener habilidades y conocimientos en Planeación y Diseño.
    • Experiencia de 7 años o más en Cargos Similares.

Que te Ofrecemos

    • Medicina prepagada a través de Colsanitas.
    • Policía de vida.
    • Acceso a Plataforma de Capacitación on line My Academy de uso ilimitado, con más de 1.000 cursos a disposición.
Why join OLX?
At OLX, we unlock value in our people. We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
We also unlock value for our stakeholders. We are proud of the positive contribution we make to our planet, by enabling more conscious consumption and helping the world make the most of its limited resources through more efficient trade.
And last but not least, we love to unlock value for our customers. Every single month, over 300 million people use our platforms to easily, safely, and conveniently find their perfect home, buy or sell a car, find a great job, sell things they no longer need, or strike a great deal on something they need. And we help thousands of entrepreneurs and businesses find their customers too.

Diversity, Equity and Inclusion at OLX
If you do not meet every single requirement for this role, we would still encourage you to apply. At OLX, we are committed to creating a high performing diverse, inclusive and authentic workplace, we know that we get the best results when we have the broadest range of knowledge, backgrounds, and experiences in our team, and we believe you are at your best when you can bring your whole self to work.
So, if you are excited about this role, but your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, backgrounds, and experiences to consider applying for this role. You may be just the right candidate for this or other roles in our business, and we'd like to hear from you.
We will strive to accommodate all necessary adjustments to support your interview success - please speak to your recruiter about any of these requirements.

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