Customer Support Agent
Bucharest, Romania
Autovit – Operations /
Full-time /
Hybrid
WELCOME TO OLX
At OLX, we work together to build a more sustainable world through trade.
We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24.
Join OLX and see how far you can go.
Your opportunity...
The Customer Support Agent answers product and service questions, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
...at OLX Group Romania
In Romania, we are 180+ people working for OLX, Storia.ro, and Autovit.ro. Currently from home, but usually from our cozy office in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe or, just like you, finding the best job. Storia.ro, our real-estate platform, helps people find the place they can call home – for a while or forever. Autovit.ro is the market leader of the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.
An ordinary day as Customer Support Agent at OLX will assume:
- Taking over situations by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Preparing product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
What will you need to be successful in this role?
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Passionate about the car area and/or the technical field(can be a plus).
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent; college degree preferred.
- Experience and communication/sales techniques can be a plus.
What can you expect from us and what do we offer?
- The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor.
- A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places.
- Continuous investment in your development, through trainings. Also, the chance to connect for advice and inspiration with other professionals from all over the world.
- Complex compensation package (medical insurance, flexible benefits compensation).
- Friendly, curious and driven colleagues that get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.
Why join OLX?
At OLX, we invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a key focus for all. Our commitment to inclusion ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.
Diversity, Equity and Inclusion at OLX
At OLX, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.
If you are excited about this role, and your past experiences do not align perfectly with every criteria asked for in the job description, we would still like you to apply. You may be just the right candidate for this or other opportunities across the business, and we'd like to hear from you.
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