Clinical Team Lead
London
Operations – Clinical /
Permanent /
Hybrid
About Numan
Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
• Patients first.
• Learn fast.
• Own the quality.
• Succeed together.
• Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The Role:
We’re seeking a Team Lead to join our Clinical team, responsible for the safe, effective and consistent delivery of clinical services. In this role, you will support clinical service delivery, maintain governance standards and ensure care is delivered in line with established protocols and regulatory requirements.
You will act as an escalation point for complex clinical queries and cases, while supporting clinician performance and contributing to continuous service improvement through structured processes and oversight.
This is an operational leadership role for someone who has run high-quality, high-volume services in a regulated healthcare setting. You'll drive performance, service improvement and operational discipline across clinical and support teams, working closely with clinicians to keep quality and patient safety high while the service scales.
You'll be:
- Line managing clinical and operational team members, setting clear performance expectations, tracking output and quality against them, and managing underperformance where it arises.
- Owning operational performance — turnaround, throughput and capacity — and driving measurable service improvement using operational and clinical data.
- Acting as the escalation point for complex clinical queries and cases, including safeguarding concerns where appropriate.
- Maintaining clinical governance standards through audits and ensuring adherence to established protocols and frameworks.
- Managing complaints and incidents, ensuring appropriate investigation, documentation and follow-up actions.
- Monitoring and interpreting clinical and operational performance data, using insights to identify trends, risks and opportunities for service improvement.
- Supporting performance management through the use of data, including audit outcomes, SLA adherence and clinical quality metrics.
- Contributing to clinical service delivery as required, adapting to new services and care pathways in line with business needs.
We're looking for someone who has:
- Extensive experience leading operations in a regulated healthcare, pharmacy or clinical services environment.
- A track record of driving measurable performance and service improvement — productivity, quality, turnaround or cost.
- Experience line managing teams and holding them to clear, objective performance standards.
- Strong operational and data literacy — comfortable defining and tracking KPIs and acting on what the data shows.
- Sound understanding of clinical governance, quality assurance and safeguarding, enough to run a safe service.
- Concise, decisive communication and comfort operating at pace.
It's a bonus if you have:
- Experience in a fast-paced, commercial or direct-to-consumer healthcare business.
- Continuous improvement or quality methodology (Lean, Six Sigma, PSIRF, ISO 9001).
- Experience in obesity management or men's health.
Our benefits include...
📈 - Share options.
🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
🧸 - Enhanced maternity and parental leave.
🥳 - A day off on your Birthday!
💼 - Employee assistance programme (access to therapy, financial planning and discounts).
⚖️ - Generous pension (includes both employee and employer contributions).
💻 - Flexible working options, including a dog-friendly office in Farringdon.
📚 - Personal training and development budget via Learnerbly.
👟 - Wellhub membership, giving you access to over 2,000 locations in the UK.
🚲 - Cycle to work scheme.
🚆 - Season ticket loan.
% - Discount on Numan products for your friends and family.
🤲 - Paid volunteering days.
📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
