Director of Operations
Cardiff
Numan Ops – Numan Ops /
Permanent /
On-site
About Numan
Founded in 2018, we’ve already grown to be a 200+ team distributed across the globe united by a singular mission: empowering people to take control of their health.
Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.
To deliver on our transformative mission, we are guided by our 5 company values:
• Patients first.
• Learn Fast.
• Own the quality.
• Succeed together.
• Care deeply.
Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!
The role
As our Director of Operations, you’ll lead the transformation of our UK operations - building for high performance, scalability, and a world-class customer experience.
You’ll take ownership of the overarching operational strategy, driving the evolution of order fulfilment and logistics to support scalable growth. By shaping high-impact initiatives and championing continuous improvement, you’ll ensure the operation remains agile, efficient, and aligned with long-term business goals in a dynamic, high-volume, 7-day environment.
You’ll be part of an exciting, VC-backed scale-up at the cutting edge of HealthTech. You'll lead our operational strategy and collaborate across teams to deliver unmatched value to our customers, suppliers, and stakeholders. You’ll drive efficiency while fostering a culture of collaboration and high performance.
You’ll be:
- Setting the vision for operations, ensuring alignment with our high-growth goals and future scaling plans.
- Optimising budgets and resources to drive cost efficiencies while ensuring smooth, scalable operations.
- Leveraging data to continuously improve operational performance, refine processes, and introduce innovative solutions.
- Collaborating closely with Finance, Commercial, Product, and Engineering teams to create a fully integrated, tech-powered customer experience.
- Obsessing over customer experience, ensuring best-in-class SLAs, ultra-accurate fulfilment, and minimal error rates.
- Developing and enforcing robust SOPs and compliance measures to stay ahead of regulations and ensure operational consistency.
- Coaching and mentoring a high-performance operations team, fostering an inclusive, accountable culture built on continuous improvement.
- Taking full ownership of health, safety, and environmental compliance, driving a proactive safety-first culture across our sites.
- Implementing cutting-edge security measures to protect inventory, data, and assets in a rapidly evolving environment.
- Driving innovation in equipment maintenance and exploring emerging technologies to future-proof our operations.
We’re looking for someone who has:
- Proven experience in leading complex, multi-site operations, ideally in high-growth, regulated, or tech-focused environments.
- A strategic mindset, capable of aligning operations with broader business goals and using data to make informed decisions that drive performance.
- Strong leadership skills - you’ve built and led high-performing teams, excelled in employee relations, and managed change effectively in fast-paced, evolving environments.
- Deep expertise in health, safety, and environmental management, especially in regulated or industrial settings.
- A willingness to travel to various UK sites.
- Advanced proficiency in operational management tools and data analytics to optimise performance and drive innovation.
- Has a Bachelor’s degree (or equivalent experience) in Management, Operations, or a related field.
It’s a bonus if you have:
- Experience working within a regulated framework such as MHRA, GPhC, or similar. Six Sigma, Lean, or other continuous improvement certifications or practical experience.
- Worked within HealthTech, pharmacy, or clinical operations, particularly with regulatory frameworks like MHRA, GPhC, or CQC.
Our benefits include...
📈 - Share options.
🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).
🧸 - Enhanced maternity and parental leave.
💼 - Employee assistance programme (access to therapy, financial planning and discounts).
⚖️ - Generous pension (includes both employee and employer contributions).
💻 - Flexible working options, including a dog friendly office in Farringdon.
📚 - Personal training and development budget via Learnerbly.
👟 - Wellhub membership, giving you access to over 2,000 locations in the UK.
☕️ - Free office snacks including breakfast items, soft drinks, tea and coffee.
🚲 - Cycle to work scheme.
🚆 - Season ticket loan.
% - Discount to Numan products for your friends and family.
🤲 - Paid volunteering days.
📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.
Diversity at Numan
At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.
We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.
Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.
