Experienced Service Desk Technician

Jerusalem, Israel /
IT & Information Security – IT /
Full time
Mobileye's Service Desk group provides advanced Linux and Windows computing services support to the company.
The group sits in Jerusalem, works Sun- Thursday, and supports Mobileye's employees across the globe. 

What your job will look like:

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions
    • Determine the best solution based on the issue and details provided by customers
    • Walk the customer through the problem-solving process
    • Direct unresolved issues to the next level of support personnel
    • Provide accurate information on IT products or services
    • Record events and problems and their resolution in logs
    • Follow-up and update customer status and information
    • Pass on any feedback or suggestions by customers to the appropriate internal team
    • Identify and suggest possible improvements on procedures

All you need is:

    • 2-3 years proven experience as a help desk technician or other support role
    • Minimum one year experience supporting Linux - must
    • Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Network
    • Ability to diagnose and resolve complex technical issues
    • Proficiency in English
    • Excellent communication skills
    • Customer-oriented and service oriented
    • Background and any training certificate in the field of computing – an advantage
Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!