Developer Relations Engineer

Remote - EMEA
Engineering – Developer Experience /
At Matter Labs, we believe freedom drives progress and prosperity. We don’t see ourselves as a company, but as a team aligned around a single mission: to advance personal freedom for all (see ZK Credo).

To achieve this goal, we’re building zkSync — a credibly neutral, fully open source technology stack and network on top of Ethereum, which is owned and governed by its community. We use advanced cryptography called zero-knowledge proofs to scale Ethereum infinitely without compromising on security or decentralization. With a world-class team, a community of over 1M supporters across Twitter + Discord, and hundreds of millions $ in funding, we have abundant resources to accomplish the mission.

As a Developer Relations Engineer, you will play a critical role in supporting the product rollout and product/developer support we will offer. We're looking for Engineers who can win the hearts and minds of developer and crypto communities by delivering value through developer relations, developer tools, and technical support on our platform and rapid ecosystem growth. You must be a deeply technical storyteller who enjoys connecting with other technical practitioners and influencers and helping them elevate their craft.

What You'll Be Doing

    • Creating and executing plans and processes to improve developers’ experience
    • Supporting scaling and curating developer tools
    • Unblocking developers facing technical questions and issues
    • Pushing out content targeted towards platform developers, including technical blog posts on new features, platform design, issues, and upgrades
    • Engaging our developer community on Twitter, Discord, Discourse, Stack Overflow, and GitHub
    • Supporting our courses and educational materials
    • Improving and maintaining documentation so it’s accessible to developers at all levels
    • Leading a voice of the customer program to ensure we bring feedback from technical customers back into our product roadmap
    • Cooperating with marketing and business development leads to improving developer-facing product positioning and communications

What We Look For in You

    • 5+ years of experience in a direct, hands-on technical community or end-user-focused roles such as developer relations, developer advocacy, engineering support, and technical support or 5+ years of experience as a software developer or engineer
    • Proven experience in supporting a technical community where you were a key factor in driving measurable positive outcomes
    • A strong vision for where the industry is going, and staying on top of new technologies and stacks
    • Passionate and familiar with dApp developers, cryptocurrency, and blockchain technology
    • Deep familiarity with building developer portals and roadmap activity
    • Excellent communication skills as a strong technical writer

Nice to Have

    • Previous experience in web3 or blockchain companies/projects
    • An established presence online as a thinker and leader in this space is a massive plus
    • Crypto experience, especially knowledge of Ethereum & L2s is a plus
Working at Matter Labs

At Matter Labs, you have the freedom to work how you want, when you want, and from where you want. All positions are 100% remote (with optional travel to team and/or industry events). We operate in lean and nimble teams, with no time tracking and minimum bureaucracy. We move fast. Only results matter. We will provide you with everything you need to learn, grow, and be productive.

Our results-only environment means anyone who believes in our mission can join us, regardless of background, sexual orientation, race, gender, and age. Both our team and community are made up of people from diverse backgrounds. That's why, out of politeness and respect, we refrain from opinions on politics, religion, or sex at the workplace.

We designed our culture around the tenants of freedom and ownership. This ethos will underpin our positive-sum community as we evolve toward full decentralization.

If this role resonates with you, apply now for prompt feedback.

Read more about working at Matter Labs here.

Important: We are remote-first, operating in the timezones between UTC-5 (Latam and Atlantic Coast) to UTC+7 (South-East Asia).

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