Customer Growth Analyst

Customer Success – Customer Success Analysis US /
Full-time /
Based in Chicago, Germany, Italy, and Stockholm, MARKT-PILOT is a rapidly expanding high-tech SaaS Start-Up revolutionizing the machine manufacturing industry. Our innovative solutions empower leading manufacturers to elevate revenue, profitability, and customer satisfaction through cutting-edge market intelligence. We are seeking a dedicated and analytical individual to join our dynamic team as a Customer Growth Analyst.

This is a highly analytical position that requires a strong ability to delve into complex data, provide strategic insights, and collaborate closely with various teams to drive informed decision-making. As a Customer Growth Analyst you will play a crucial role actively helping customers with their pricing strategy, ensuring that they have a positive experience and derive maximum value from the MARKT-PILOT products. Your role is essential in maintaining high customer satisfaction, reducing churn, and driving revenue growth. You will work closely with the Customer Growth Manager and your role will be instrumental in building long-term, mutually beneficial relationships between the company and our customers.

What we expect you to own and run with:

    • Work in close collaboration with the operations team to track customer progress and satisfaction, ensuring timely and effective resolution of issues.
    • Address customer concerns and relay feedback to the product and operations teams, facilitating continuous improvement of our solutions.
    • Develop strategies to enhance the effectiveness of our customer success team, optimizing workflows and processes to drive customer satisfaction.
    • Stay updated on product changes and developments by collaborating with the development team, ensuring accurate and timely communication to customers.
    • Communicate with customers to build lasting relationships, actively engaging with them to understand their needs and ensure maximum satisfaction with our software.
    • Implement initiatives to actively engage customers with our software, driving adoption and usage to maximize value and success.

Which boxes you need to check:

    • Bachelor's degree in Business Administration, Business Analytics, or related field.
    • Strong analytical skills with the ability to interpret data and provide strategic insights.
    • Excellent communication and interpersonal skills, with a customer-centric approach.
    • Proven track record of driving customer success and satisfaction.
    • Project Management skills, ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
    • Proficiency in Microsoft Excel and/or other analytics tools.
    • Ability to establish nurturing relationships with customers, engage in meaningful conversations, address questions and concerns, and build rapport to create a positive impression.
    • High reliability, willingness to learn and self-initiative.
    • A passion for tackling challenges head-on and thriving in a dynamic, fast-paced environment.
    • You share our enthusiasm for startups, the entrepreneurial mentality, and the ambition to achieve something big.

What we offer:

    • Being part of MARKT-PILOT means being part of something big. It means shaping the future of manufacturing, the future of our company and at the very same time your own future career. Regular team events, flexible working hours and modern offices in downtown Chicago make MARKT-PILOT a unique company to work for. 
    •  We have an agile culture that puts people and their development above all else.
    • Our employees have premium medical plan options including dental, vision and life insurance.
    • We are all about flexibility. 25 paid days off, flexible working hours and opportunity to work on a hybrid schedule.
    • 3 months paid parental leave.
    • 5% 401(k) match.
    • Transit Benefits Program for public transport subsidy.
    • Divvy annual subscription.
$60,000 - $80,000 a year

The best thing about working at MARKT-PILOT? Our people.
Piloteers are bold, think creative and bring diversity to our crew. We are driven by an entrepreneurial spirit, by the purpose of our work and we are empowered by the motivation we get from supporting each other. Together, we are revolutionizing an entire industry and activating not only the full potential of manufacturers, but our own as well!
At MARKT-PILOT, we are looking for top talent - people who want to take ownership, unleash their entrepreneurial potential, and really get things moving. We know that talent comes in a variety of shapes - the broad range of backgrounds, skills, experiences, and expertise in our crew is the fuel for our rapid growth 🚀.

Working at MARKT-PILOT means working with:

🧑‍🚀 Zero gravity:  Explore your talents, leverage your strengths, grow with us, and become a game changer by helping to solve one of the biggest problems our customers are facing today. Nothing can stop us; we are ready to take off and excited about the journey ahead of us - we will fly high right up to the sky (and even higher) to fulfill our purpose.

🌍 Zero stereotypes: At MARKT-PILOT, there is no room for stereotypes. Come as you are and help us in building a brave and colorful crew. You will work among inspiring co-pilots, visionary leaders, being able to be your authentic self. We offer you a safe space to share your opinion, learn from mistakes & feedback and ask questions at any time.
♾️ Zero limits: We are committed to our mission and trust in our piloteers. On the journey to reach our ambitious goals it is important to us that we don’t restrict you, but encourage creative thinking, entrepreneurial behavior and push innovative ideas.