Director Customer Success - DACH & Europe (f/m/d)

Stuttgart

Customer Success – Customer Success Management GSA /

Full-time /

Hybrid

Hands-On Mentality: Taking responsibility for key customer interactions and expansion processes to build trust and drive net revenue retention.
Strategy and Vision: Co-develop and execute a comprehensive customer success strategy for our DACH operations to drive customer satisfaction, retention, and growth.
Team Leadership and Development: Lead, inspire, and grow a high-performing customer success team, fostering a culture of excellence and continuous improvement.
Customer Engagement: Ensure a seamless onboarding process and ongoing engagement with customers to maximize their success and ROI with our solutions.
Relationship Management: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business objectives.
Performance Tracking: Monitor key customer success metrics, analyze data to identify trends, and implement initiatives to enhance the customer experience.
Collaboration: Work closely with Sales, Product, and Marketing teams to align strategies and ensure a cohesive approach to customer success.

Proven track record in a Tier 1 or Tier 2 consulting company in the industrial space or equivalent experience
Significant experience in a Customer Success role within the B2B SaaS environment
Experience with managing teams of individual contributors
Experience in building and maintaining long-term customer relationships
Basic manufacturing and / or pricing experience is a plus
Excellent communication and interpersonal skills, with fluency in German and English; additional languages (e.g. Italian, Swedish) are a plus.

Our modern and open scale-up culture gives you the freedom to unleash your creativity within a dynamic and agile team. 💡
Fail Fast, Learn Faster: Feedback here is exactly what it should be - an essential part of your work. 📈
We invest in your growth: Discover our Learning & Development programs - including an L&D budget! 🌱
Flexible working hours and the option to work hybrid.
Rest is important too - 30 days of vacation 🏖️
Travel by Train: Even MARKT-PILOTS take the train! We subsidize your monthly Deutschland-Ticket! 🚆
Job bikes for those who prefer to travel on two wheels! 🚴‍♀️
Crew-Love: Look forward to regular team events, exciting gaming sessions, and much more. 🎮️
Stay Healthy: With a discounted WELLPASS membership and healthy snacks, you can always recharge your batteries. 🍏
Corporate Benefits: Discover a variety of attractive offers from top brands with exclusive discounts. 🛒