VP Customer Success Europe (m/w/d)

Customer Success – Management /
Full-time /
Innovate, Lead, and Propel Your Career to New Heights as Our VP Customer Success! 🚀 

Join us at the forefront of technological advancement as a key player in Germany's vibrant B2B sector. Our company is making waves in the machine and parts manufacturing industry with groundbreaking software solutions that don't just meet the industry standards but redefine them. By bringing unparalleled clarity and efficiency to the spare parts domain, we're changing the game. If you're passionate about pushing the boundaries of innovation and striving for excellence, this is where you belong. 

Your Opportunity as VP Customer Success Europe: 

Join us in a key leadership role that will drive the success of our customers and shape the future of our customer-centric strategies. As the Vice President of Customer Success Europe at MARKT-PILOT, you will play a pivotal role in ensuring our customers derive exceptional value from our innovative solutions. If you have 7+ years of experience in B2B SaaS, ideally within manufacturing sectors, and are passionate about delivering excellence in customer success, this is the opportunity for you to thrive. 

Your Mission

    • Customer Success Strategy: Define and execute a comprehensive customer success strategy that ensures our clients achieve their desired outcomes and derive maximum value from our innovative solutions. 
    • Client Engagement: Foster strong, long-lasting relationships with our customers, serving as their trusted advisor and advocate within MARKT-PILOT. 
    • Retention and Growth:Drive customer retention and revenue growth by identifying opportunities for upsell, cross-sell, and expansion of our solutions, while also proactively addressing any challenges or concerns. 
    • Customer Advocacy:Cultivate a community of satisfied and enthusiastic customers who are willing to advocate for our products and services, both within their organizations and in the broader market. 
    • Feedback Loop:Establish a robust feedback loop, gathering insights from customers and collaborating with our product and development teams to continually enhance our offerings based on real-world customer needs. 
    • Team Empowerment: Lead and empower your customer success team to deliver exceptional service, ensuring they have the tools, resources, and guidance needed to drive customer satisfaction and loyalty. 

Your Skills

    • Customer Success Leadership: A minimum of 7 years of experience in customer success leadership roles within the B2B SaaS sector, with a proven track record of driving customer engagement, retention, and revenue growth. 
    • SaaS Proficiency: In-depth knowledge of B2B SaaS solutions, enabling you to align customer success efforts with product capabilities to maximize client value. 
    • Data-Driven Decision Making: Proficiency in utilizing data analytics tools to inform customer success strategies, optimizing client satisfaction and loyalty. 
    • Industry Insight:A good understanding of the machine and component manufacturing sectors or related industries, allowing you to anticipate client needs and market trends to proactively shape our offerings. 
    • Leadership Excellence:Demonstrated ability to build, lead and inspire teams, fostering a culture of innovation, continuous improvement, and unwavering dedication to customer success. 
    • Proactive Mindset: A proactive, hands-on approach to driving customer success initiatives and achieving measurable, customer-centric results. 
    • Professional Attributes: Exceptional organizational skills, adaptability, and a proven ability to thrive in high-pace environments. 
    • Language Skills: Fluency in English and German (C1) is required. 

Your Benefits

    • Fail fast, learn faster: Feedback is exactly what it should be, an integral part of your work with us. You will have the opportunity to grow and develop every day. 
    • Travel by train: MARKET PILOTS also travel by train ;-) We subsidise your monthly German rail pass and there are company bicycles for those who prefer two wheels. 
    • Crew Love: Look forward to regular team events, joint yoga sessions, relaxing gaming sessions, MARKT-PILOT merchandise and inspiring co-pilots. 
    • Stay healthy: With a discounted WELLPASS membership and healthy snacks, you can recharge whenever you need to.
 Ready to take on a role where your contributions have a significant impact, and your professional growth is limitless? Join us in our quest to redefine the future of manufacturing software and apply now!