Business Analyst (eCommerce)
Berlin
Commercial – 32.3. eCommerce - Retail Sites /
Full time /
Hybrid
Lovehoney Group is the world’s leading sexual wellbeing company. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a smooth online shopping experience.
Lovehoney employs over 900 awesome, diverse & driven people throughout our 9 offices across the globe, celebrating a broad spectrum of talents in engineering, industrial design, sales, and marketing.
We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
We are currently recruiting a Business Analyst (eCommerce) who will be integral to driving high-level performance across Lovehoney Group with focus on the eCommerce business. Partnering directly with cross-functional stakeholders such as the Trading team, Marketing and Customer Experience team, your focus will be on creating fact-based business insights regarding marketing performance, onsite experience and assortment performance which will ultimately help to improve customer acquisition, conversion and retention.
What you will do
- As part of the eCommerce Analytics team, you are responsible for all aspects of data analysis, research, and data visualisation that supports the business to make smart decisions.
- Share with senior internal stakeholders relevant fact-based business insights you derive, based on complex analysis in a visually compelling and comprehensible manner.
- Improve the collective data intelligence by being an analytical go-to-person for our trading teams and by improving the reporting landscape.
- Support global priority projects by analysing PnL and customer impact.
- Analyse website, sales and customer data to identify opportunities and areas for improvement.
- Taking the insights you discover and influencing stakeholders to continually drive improvement through optimization, new initiatives, and strategic enhancements to the overall customer experience.
What you should bring
- Strong knowledge of SQL based reporting tools such as Tableau, Superset, Power BI or Google BigQuery.
- Experience working on projects using tools & systems including Salesforce Commerce Cloud, Google Analytics, Contentsquare or other client-side reporting software.
- Educational background in Economics, Mathematics, Statistics, Business Informatics or similar quantitative field, and 3+ years professional experience in a similar role, ideally in a fast paced (Ecommerce) retail environment; knowledge of commercial trading is a plus.
- You balance technical knowledge with business understanding and collaborating with commercial stakeholders to generate insights.
- Ability to communicate precisely and to create a strong narrative around your findings in your reporting and analysis.
What we can offer you
- A welcoming workplace full of drinks, snacks, and friendly faces, as well as a range of benefits that make working with us an unforgettable experience.
- Fun team-building events, including dinners, barbecues, and games, that bring our team together and foster a sense of community
- Discount Shopping Portal: Access to unique discounts at high street retailers, hotels, and service providers through Perks at Work.
- A hybrid work model that allows for flexibility and work-life balance, with three days a week in-office
- 25 holiday days a year, plus an extra day for every year you are with Lovehoney, giving you plenty of time to rest, recharge, and explore
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup
Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/
