(Senior) CRM Executive
Bath / Berlin
Commercial – 33. Integrated Marketing & Analytics /
Full time /
Hybrid
Lovehoney Group is the world’s leading sexual wellbeing company. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a smooth online shopping experience.
Lovehoney employs over 900 awesome, diverse and driven people throughout our 9 offices across the globe, celebrating a broad spectrum of talents in engineering, industrial design, sales and marketing.
We are proud to be a company that thrives in doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
We are currently recruiting a CRM Executive (Senior dependent on experience) who will be integral to driving high-level performance across Lovehoney Group as the maestro behind Broadcast Email Campaigns that not only retain our customers but also inspire them to explore something new.
You will excel in a professional setting that values innovative thinking and strategic data analysis. As a key player in our multi-market team, you’ll apply your analytical skills and creative insight to directly engage customers and foster loyalty.
In this role, you will combine your appreciation for detail-oriented work with your capacity for creative problem-solving. You'll develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.
If you're prepared to shape the essential experiences of a diverse customer base, and you possess a blend of analytical expertise, creative vision, and language skills, consider Lovehoney. Here, your career will be at the forefront of transforming customer retention into an art.
What you will do
- Develop and execute a CRM strategy that resonates with our subscribers, driving both retention and conversion.
- Collaborate with the CRM and Retention team to craft and schedule emails that pulse with creativity and commercial savvy.
- Support the global email charge with precise targeting, seamless execution, and insightful reporting.
- Dive deep into data with the Retention Data & Analytics squad to sharpen our CRM initiatives, wielding AB and MV testing as your sword to carve out success.
What you should bring
- A track record of strategising and implementing impactful email marketing campaigns in a digital-first retail environment with ideally 1-2 years of initial experience.
- The ability to manage the full spectrum of email production, from concept to click-through.
- Autonomy in crafting and reporting CRM communications, with hands-on ESP expertise.
- A knack for behavioral triggers and crafting retention-rich email campaigns.
- The analytical prowess to decode campaign data and glean beyond-the-surface insights.
- Desirable: at least B2 level language proficiency in French and/or German.
What we can offer you
- A competitive salary that values your skills and expertise, because we know you deserve it.
- Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
- Keep your mind and body in top shape with a health cash plan and gym discounts.
- Discount Shopping Portal: Access to unique discounts at high street retailers, hotels, and service providers.
- Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
- Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).
If we have got you interested and you are open to taking the next step, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup.
Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/.
