Fraud & Disputes Specialist
London/Kent
Operations (CS, Collections, Complaints, Fraud and Fincrime, Ops, QA) – Fraud and Fincrime Team /
Full time /
Hybrid
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
> We're building one of the world’s leading fintech companies and are off to a strong start:
> One of the UK’s newest unicorns with a team of just over 400 people
> Among the fastest-growing tech companies in the UK
> Profitable since 2017
> Backed by top investors including Balderton Capital and Goldman Sachs
> Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
> Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
> Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
> Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
About the role
You will investigate and resolve third-party credit card fraud claims, consumer card disputes, and section 75 claims, ensure disputes and chargebacks adhere to Mastercard guidelines, review merchant challenges, and handle complex account takeover fraud and scams while communicating with customers throughout the process.
Your profile
- Prior experience working with credit cards or debit cards is essential.
- Knowledge of credit card fraud, disputes and/or chargebacks is advantageous.
Your experience
- Excellent written and verbal English communication.
- Great organisation skills, comfortable with working in a fast-paced environment.
- Ability to work independently and take ownership of cases.
- Keen to self-develop and stay informed about current industry fraud trends.
Life at Lendable (check out our Glassdoor page)
> The opportunity to scale up one of the world’s most successful fintech companies.
> Best-in-class compensation, including equity.
> You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
> Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
> We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
> We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
