Product Manager (Superapp)
London
Product and Engineering – Superapp Team /
Full time /
Hybrid
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
> We're building one of the world’s leading fintech companies and are off to a strong start:
> One of the UK’s newest unicorns with a team of just over 400 people
> Among the fastest-growing tech companies in the UK
> Profitable since 2017
> Backed by top investors including Balderton Capital and Goldman Sachs
> Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to
> Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
> Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
> Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
We’re looking for an experienced, smart and analytical person to be a Product Manager (PM), focussed on building out future monetisation products in our multi-product app ecosystem. You will report to Giulia (Group Product Manager) and will take day to day ownership of one of engineering squads.
You will be working alongside two other PMs to shape the product roadmap, own the product delivery and work hand in hand with various departments to prioritise projects according to their maximum impact. It is your job to break down complex tasks into bite sized deliverables. We have some of the best engineers in the industry and we need you to help us showcase their talent to the world.
Since launching our credit card product, Zable, in 2020, we are now working on scaling the app exponentially. This includes:
> Focussing on Direct-to-consumer (D2C) journeys to access more customers and build brand awareness
> Increasing our product offering within the app, to diversify our monetisation levers and drive revenue growth in the app
> Building an engagement engine in the app, to drive millions of customers logging into our app monthly
> Implementing retention strategies to reactivate dormant users, reduce churn rates, and increase the percentage of our engaged user base
It will be your job to test and build additional product offerings in the app, for both existing and new customers. You will own the roadmap for our ancillary products and manage projects end to end, including:
> Shaping our mobile app experience to create a cohesive multi product ecosystem
> Informing our testing strategy and building new products in the app, taking into account any necessary improvements to our infrastructure to ensure our principles of resilience and excellence are maintained on the platform
> Working closely with the research & growth teams to inform what products to build next. This relies on a continuous test and learning structure, trying out new value propositions and iterating quickly to understand what creates most customer and business value, then optimise and improve those journeys
Your experience
- 2+ years of work experience in product with a focus on building new products in an app environment and/or
- 2+ years banking / financial services, consulting or other fast-paced environmentsBonus points for working on apps/ ecosystems introducing new products (financial and non financial) targeted at improving loyalty and engagement.
What you'll be doing
- Defining the product strategy, shipping features, and bug fixing across the app
- Testing, measuring and optimising the impact of new releases, design and execution of experiments (incl. messaging / copy, the best time to send customers notifications, emails, updates)
- Ensuring our customers’ needs are always at the heart of what we’re building
- Analysing quantitative and qualitative data to inform both strategic investments and prioritisation of the product backlog
- Working closely with the VP of strategy to identify the best new product propositions for our customer base
- Closely partnering with software engineers to define what is best way to implement a feature or answer a business query
- Influence the long term strategy for our UK app, working alongside our GPM and the Leadership Team
How you will contribute to the prroduct team’s objectives
- Autonomy; you are comfortable managing a product linePrioritising product features independently
- Creating new features based on discussions and requirements from the wider business
- Running standups and weekly planning sessions with the engineering team
- Deep collaboration with other business teams, allowing you to make many small decisions that impact features within the product
- Engineering mindset so you’re able to optimise developer time for maximum business impact
- Identifying bottlenecks early and can work out the dependencies that may block the product development well ahead of time
- Leadership: as a PM, you contribute to the quarterly OKR process (together with the GPM) and do what it takes to deliver on them. You’re able to make tough decisions & trade offs - especially when faced with high ambiguity. You own these decisions but also course correct when needed. Through all this,you are always striving to build a High Performing Team and work with the team leadership to improve yourself, others and the team overall.
- Problem-solving: consistently breaking down complex business problems into bite-sized chunks. Complex tasks don’t intimidate you and you are able to break down a complex problem into parts.
- Analysis: you have experience with numerical analysis - at least excel, ideally some coding too. We will teach you the tools (SQL), but you need to feel very comfortable with numbers. You have used data to drive real-world actions.
- Communication: you can communicate clearly and succinctly, orally and in writing; you enjoy a lively discussion. You effortlessly adjust your communication to suit your audience, from business owners to engineers. You don’t have a massive ego and you are happy to change your mind when presented with a good argument.
- Collaboration: you have established close relationships with key stakeholders across core product teams, growth, engineering, data science, compliance, customer service and the operations leadership, allowing you to quickly assemble cross-functional teams for product delivery.
- Working at speed: you make things happen and take responsibility for implementation and design decisions. You work at speed and enjoy a healthy dose of pressure.
- Process management: a solid understanding of the software development life cycle and how the product can support each stage.
- Agility; not just Agile (Scrum or Kanban would be nice) but adaptability to thrive in an unstructured, fast-moving and constantly evolving high-growth environment
Interview process
- CV screening
- A Quick introduction call with someone from the Talent Team
- A take-home exercise to complete in your own time + take-home debrief (via video)
- Final round: Interviews with the CPO & GPMVP of Strategy and a cultural interview with some wider team leads
Life at Lendable (check out our Glassdoor page)
> The opportunity to scale up one of the world’s most successful fintech companies.
> Best-in-class compensation, including equity.
> You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
> Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
> We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
> We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
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