Fraud & Financial Crime Operations Manager
London
Fraud & Financial Crime Team /
Full time /
Hybrid
About Lendable
Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.
> We're building one of the world’s leading fintech companies and are off to a strong start:
> One of the UK’s newest unicorns with a team of just over 400 people
> Among the top 10 fastest-growing tech companies in the UK
> Profitable since 2017
> Backed by top investors including Balderton Capital and Goldman Sachs
> Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of these are held by big banks with dated systems and painful processes.
Join us if you want to
> Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
> Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
> Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
About the role
You will develop and lead a dedicated team to prevent and investigate fraud and financial crime. Your leadership will ensure the delivery of high-quality outputs and exceptional team performance, alongside driving operational enhancements through collaboration with various business units. You will play a crucial role in ensuring that Lendable adheres to regulatory obligations related to financial crime through robust process management and oversight. Additionally, your customer-centric approach will guarantee that our customers are safeguarded against fraud and consistently experience good outcomes.
Your Experience
- Advanced knowledge of the key fraud, money laundering, terrorist financing and sanctions risks across consumer finance products.
- Experience in leading people, preferably within a fraud or financial crime role.
- Experience implementing new fraud and financial crime processes.
Your Profile
- Excellent written and verbal English communication.
- Great organisation skills, comfortable with working in a fast-paced environment.
- Hands-on approach, staying close to process detail and case outcomes.
- Effective at coaching and enhancing performance.
- Strong industry network, aware of current fraud & financial crime trends.
How you'll impact those objectives
- Lead and develop a team focused on fraud and financial crime prevention across our credit card, loan, and car finance products.
- Foster an innovative, high-performance, and empathetic management culture.
- Manage personal and professional development of direct reports.
- Oversee daily operations of the fraud and financial crime team, addressing any operational challenges.
- Providing updates on performance to senior stakeholders.
- Maintain high standards of quality and best practices with respect to fraud and financial crime prevention.
- Drive changes and innovation through your direct team, and broader stakeholders including Product, Analytics, Risk, and Compliance teams.
- Embed a strong control environment that results in great customer outcomes.
- Write, assess and improve processes with a continuous focus on risk reduction and efficiency gains.
- Provide guidance and help with complex fraud and financial crime investigations.
The interview process
- A quick introduction call with someone from the Talent Team.
- An interview with the Head of Fraud & FinCrime (remotely via video).
- Final round interviews with the Director of Enterprise Risk and the Director of Operations Strategy (in office).
Life at Lendable (check out our Glassdoor page)
> The opportunity to scale up one of the world’s most successful fintech companies.
> Best-in-class compensation, including equity.
> You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.
> Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday
> We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
> We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London
