Responsible Gambling Analyst
Santa Cruz do Sul
Operations – Responsible Gambling and VIP Services /
Permanent /
Hybrid
Welcome to KTO Group, where innovation meets excitement in the iGaming world. Founded in 2018 by Andreas Bardun, our mission is to revolutionise the online gaming experience. At KTO, we are not just a company; we're a game-changer, dedicated to enhancing transparency and player satisfaction in Sportsbook and Online Casino gaming. Dive into the heart of the action on our website: KTO.com. Here, we blend the thrill of sports betting with the magic of online casinos, tailored to resonate with diverse markets. Our commitment to being hyper-local ensures that every player feels right at home. Powered by our proprietary KTO Platform, we bring you cutting-edge technology that personalises our players’ journey and streamlines their experience for ultimate enjoyment. KTO is rapidly rising as a star in the LATAM region, already claiming a spot among the top 10 iGaming brands in Brazil. Our vision is bold and clear: to lead the iGaming industry in LATAM, setting new standards in trust and transparency. When you join us, you contribute towards ensuring that every play is a step towards redefining the future of iGaming.
The Responsible Gambling Analyst will play a critical role in promoting responsible gambling and protecting our customers from gambling-related harm. This role involves analysing player behaviour using in-house alert tools and systems, communicating with at-risk customers to assess their risk levels, providing responsible gambling advice, and making decisions regarding account closures when necessary. The ideal candidate will be analytical, detail-oriented, and possess excellent communication skills
MAIN RESPONSIBILITIES
- Analyse Player Behaviour: Utilize KTO's in-house alert tools and systems to monitor and analyse player activity, identifying patterns and behaviours that may indicate potential gambling-related harm.
- Risk Assessment: Evaluate data to assess the risk levels of individual players, focusing on early detection of problem gambling behaviours.
- Customer Communication: Engage with at-risk customers through various communication channels, including outbound phone calls, emails, and live chats, to understand their gambling behaviours, assess risk levels, and provide personalized responsible gambling advice and support.
- Decision-Making: Make informed decisions regarding the implementation of responsible gambling measures, including deposit limits, self-exclusion, temporary suspensions, or permanent account closures, based on the analysis of player behaviour.
- Reporting: Document and report any suspicious or high-risk behaviours to the relevant stakeholders, ensuring compliance with internal policies and regulatory requirements.
- Collaboration: Work closely with other departments, including customer support, compliance, and fraud prevention teams, to ensure a holistic approach to responsible gambling.
- Stay Informed: Keep up-to-date with the latest industry trends, responsible gambling practices, and regulatory requirements to continuously improve KTO’s responsible gambling measures.
- Training and Awareness: Assist in the development and delivery of responsible gambling training programs for staff, promoting awareness and understanding of responsible gambling issues.
EXPERIENCE & QUALIFICATIONS REQUIRED
- Bachelor’s degree (studies in progress are considered) in psychology, social work or a related field. Equivalent work experience will also be considered.
- Experience in a similar role within the online gambling industry is highly desirable.
- Strong analytical skills with the ability to interpret complex data sets.
- Excellent communication skills, both written and verbal, with the ability to convey sensitive information in a compassionate and professional manner.
- Experience handling sensitive customer interactions, including making outbound phone calls to at-risk individuals.
- Knowledge of responsible gambling practices, regulatory frameworks, and industry standards.
- Strong decision-making skills with the ability to handle sensitive situations responsibly.
- Proficiency in using data analysis tools and software.
- High level of integrity and commitment to ethical practices.
At KTO, diversity isn't just a buzzword – it's our strength. We're all about creating an inclusive environment where everyone feels valued and empowered. Together, we're not just working on projects – we're making a real impact in our communities. Join us in celebrating diversity and driving meaningful change!
Participation is prohibited for:
Individuals under 18 (eighteen) years of age;
Public agents with duties directly related to the regulation, control, and supervision of the activity within the federative entity in whose personnel framework they perform their duties;
- Persons who have or may have any influence on the outcome of a real event with a sports theme subject to fixed-odds lottery betting, including:
- Persons holding positions as sports directors, sports coaches, trainers, and members of the technical staff;
- Referees of sports, referee assistants, or equivalents, sports entrepreneurs, agents or representatives of athletes and coaches, coaches or members of the technical staff;
- Members of the administrative or supervisory body of entities responsible for organizing competitions or sporting events;
- Athletes participating in competitions organized by entities within the National Sports System;
Individuals diagnosed with gambling addiction, according to a diagnosis from a qualified mental health professional.
