Solution Engineer

Technology – Engineering /
CDI - Permanent /
Kaiko is the leading source of cryptocurrency market data, providing businesses with industrial-grade and regulatory-compliant data. Kaiko empowers market participants with global connectivity to real-time and historical data feeds across the world's leading centralized and decentralized cryptocurrency exchanges. Kaiko’s proprietary products are built to empower financial institutions and cryptocurrency businesses with solutions ranging from portfolio valuation to strategy backtesting, performance reporting, charting, analysis, indices, and pre-and post-trade.

What We Do
Kaiko provides financial data products and solutions, across three main business units: 

1. Market Data: “CEX” Centralized Exchanges Market Data: we collect, structure and distribute market data from 100+ cryptocurrency trading venues; “DEX” Decentralized Protocols Market Data: we run blockchain infrastructure in order to read, collect, engineer and distribute venue-level market data from DeFI protocols.

2. Analytics: proprietary quantitative models & data solutions to price and assess risk.

3. Indices: suite of mono-assets rates and benchmarks, as well as cross-assets indices.

Kaiko’s products are available worldwide on all networks and infrastructures: public APIs, private & on-premises networks; private & hybrid cloud set-ups; blockchain native (Kaiko oracles solution).

Additionally, Kaiko’s Research publications are read by thousands of industry professionals and cited in the world’s leading media organizations. We provide original insights and in-depth analysis of crypto markets using Kaiko’s data and products.

Who We Are 
We’re a team of 80 (and growing) passionate individuals with a deep interest in building data solutions and supporting the growth of the digital finance economy.  We’re proud of Kaiko’s talented team and are committed to our international representation and diversity. Our people and their values are the foundation of our continued success.

About The Role
This role is at the cross function of business and engineering, helping Kaiko’s clients succeed and reach their business goals with Kaiko’s products by finding technology solutions to meet their needs.

During the sales phase, the Solution Engineer is responsible for actively driving and managing the  technology evaluation stage of the sales process, working in conjunction with the sales and product  operations teams as the key technical advisor and product advocate for our solutions. Therefore,  he/she must be able to articulate technology and product positioning to both business and technical users. He/she will work alongside sales team members to present products to clients and answer any  technical questions they may have.

During the client onboarding phase, the Solution Engineer is responsible for the successful technical  integration of the Kaiko products into the client architecture. This is achieved by providing global advice on a wide range of topics including (but not limited to) development language selection,  technical product features training, coding best practices, scalability and stability testing.

After a client goes live, the Solution Engineer keeps technical ownership and provides expertise to our support team to help them resolve the most challenging client issues.

Key Responsibilities

    • Own the technical sales win sales process from qualification to product trial:
    • Conduct client discovery calls with sales representatives
    • Answer RFPs, deliver presentations on technical topics
    • Answer detailed technical questions, advise clients on available options and best practices
    • Understand client technical environment & requirements 
    • Strategize with the sales and product teams to create customized technical solutions for the clients
    • Communicate and sell Kaiko’s technical value proposition
    • Develop a scalable framework to support client technical assessment

    • Ensure a successful technical client onboarding:
    • Support clients in the development of their solution using Kaiko products
    • Ensure Kaiko products are optimally integrated within the client infrastructure

    • Support a scalable product delivery:
    • Support product operations team to help resolve client technical issues
    • Build end-to-end test programs to simulate client use cases
    • Build and execute a scalable performance testing framework of the Kaiko products in 
    • collaboration with the product operations and engineering teams
    • Provide feedback to the product and engineering teams and suggest 
    • enhancements/corrections to the products based on internal testing and client 
    • experience
    • Participate in regular immersion sessions within the engineering team to stay abreast of the latest technical and product innovations

    • Build and maintain strong relationships with customers before and after the sale

About You

    • Significant (5-10 years) software development experience in C++ and/or C#, Python, Golang
    • Knowledgeable about data ingestion pipelines and massive data querying
    • Knowledgeable about data distribution mechanisms (REST APIs, gRPC, streaming)
    • Worked with, in no particular order: microservices architecture, infrastructure as a code, self￾managed services (eg. deploy and maintain our own databases), distributed services, server￾side development, etc.

Nice to Have:

    • Knowledge of financial markets and financial market data
    • Experience in the digital assets industry
    • Personal Skills:
    • Excellent verbal communication and presentation skills combined with empathy
    • Solution oriented with a strong sense of customer service
    • Problem-solver and challenger of the status quo
    • Pays attention to detail
    • Honest: receiving and giving feedback is very important to you
    • Humble: making new errors is an essential part of your journey
    • Empathetic: you feel a sense of responsibility for all the team’s endeavors rather than focus on individual contributions
    • Committed: as an equally important member of the team, you want to make yourself heard while respecting everybody’s point of view
    • Fluent in written and spoken English
Location: Paris (hybrid)
Type of contract: CDI

What we offer 
25 paid holidays & RTTs
The hardware of your choice
Great health insurance (Alan)
Meal vouchers (Swile)
Contribution to your monthly gym subscription
Contribution to daily commuting
Multiple team events (annual retreat, casual drinks, etc.)
An entrepreneurial environment with a lot of autonomy and responsibilities

Talent Acquisition Process
- Call with the People team (20 min)    
- Meeting with the CTO (45 mins)
- Meeting with the Engineering team (1h30)
- Cross team interview (2-3 persons, 1h)
- Offer & Reference check 

Diversity & Inclusion:
At Kaiko, we believe in the diversity of thought because we appreciate that this makes us stronger.  Therefore, we encourage applications from everyone who can offer their unique experience to our collective achievements.