We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries and scheduling client appointments while overseeing and maintaining the appointment diary. Duties also extend to processing client payments and managing patient admissions and onboarding. Preparing cost estimates for services, handling client correspondence, and coordinating referrals are also key components.

 

Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends.

 

We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based.

 

Excellent equine knowledge is essential as you will be answering emergency phone calls.  Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

 

This is a 35-hour week position working a variety of shifts, with inclusion in the Saturday rota on occasion.

 

*6.6 Weeks annual leave FTE

*Additional annual leave for your birthday which will be added to your holiday allowance

*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 

*Cycle to work scheme 

*Initiatives focused on employee wellbeing 

*Non-accidental injury support 

*Learning and development opportunities via the IVC Evidensia Academy 

*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 

*Pension scheme 

*Discounted staff pet care

 

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

£0 - £0 a year