Veterinary Receptionist
Winterbourne, South Gloucestershire, England
Practice Based Support – Non-clinical Support /
Rowe Veterinary Group, Winterbourne [1009] /
On-site
Role: Veterinary Receptionist
Location: The Rowe Veterinary Group, Winterbourne
Contract: Part-Time, Permanent
Rowe Vet Group (part of IVC Evidensia) is based in the South West, with branches in Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke. We pride ourselves on clinical excellence and providing a patient-appropriate, compassionate service for our clients. You will join a well-established team of over 30 Veterinary Surgeons across the group, a strong, experienced nursing team, and a fantastic support team.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a valued member of the reception team, you will be the first point of contact for pets and their owners.
Your duties will include:
*Greeting our clients and their pets in a professional and courteous manner
*Booking, cancelling and changing appointments
*Dealing with queries by phone, email and face to face promptly and professionally
*Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance *Dispensing medications/prescriptions
*Taking payments, cashing up and all other general admin and reception duties
This is a part-time role working 32 hours per week. Your shift pattern will be a Monday, Thursday, Friday 8:00am-5:00pm & Wednesday 10:00am-7:00pm plus 1:4 weekends from 8:00am-5:00pm at our main hospital in Bradley Stoke.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What we offer our team
*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year
NMW
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
