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• Full name✱
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• Phone ✱
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Central Functions Application Form

• Do you have the Right to Work in the UK?✱

  • Yes
  • No
  • Sponsorship Required
• Do you currently (or have you previously) worked for an IVC Evidensia Company?✱

  • Yes
  • No
• What is your notice period?✱
• What are your salary expectations for this role?✱
• Where did you see our vacancy advertised?✱

  • IVC Evidensia Website
  • LinkedIn
  • Indeed
  • Word of Mouth
  • Facebook
  • Event
  • Internal Job Board
  • Vet Times
  • ACCA Careers
  • Other External Job Board

Customer Service Agent - PDOL

• 1. Can you confirm that you are able to work at least 3 days per week in our Keynsham office, and up to 5 days during the probation period?✱

  • Yes
  • No
• 2. Our team work a 5-day shift patterns across the full week, Monday–Sunday, this including bank holidays. Please confirm if this is suitable for you✱

  • Yes
  • No
• 3. Have you used multiple systems while speaking with customers? If so please can you advise on which systems you've used?✱
• 4. In your words, please tell us what does great customer service look like?✱
• 5. Tell me about a time you delivered great customer service, what made it effective?✱
• 6. Have you worked in a target driven environment before? If yes, how did you ensure you met the target expectations?✱

Equal Opportunities Survey for IVC Evidensia

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

• What is your age range?
  • 17 or younger
  • 18-20
  • 21-29
  • 30-39
  • 40-49
  • 50-59
  • 60 or older
  • Prefer not to say
• Do you consider yourself to have a disibility under the Equality Act 2010?
  • Yes
  • No
  • Prefer not to say
• If you answered yes above, please tick all options applicable below
  • Vision (eg due to blindness or partial sight)
  • Hearing (eg due to deafness or partial hearing)
  • Mobility, walking short distances, stairs, lifting heavy objects
  • Long standing illness
  • Mental health
  • Stamina or difficulty breathing
  • Social or behavioural ie: Autism, ADHD or Asperger's
  • Learning or concentrating, or memory
  • Other
  • Prefer not to say
• I identify my ethnicity as

  Select all that apply

  • White / Caucasian
  • Hispanic, Latino, or Spanish origin
  • Black or African American
  • Asian
  • Native Hawaiian or other Pacific Islander
  • Indigenous Peoples, First Nations, Native American, or Alaska Native
  • Middle Eastern or North African
  • Some other race, ethnicity, or origin
  • Prefer not to say
• What is your sex assigned at birth?
  • Female
  • Male
  • Other
  • Prefer not to say
• What gender do you identify as?
  • Female
  • Male
  • Non-binary
  • Prefer not to say
• What is your religion of belief?
  • No religion
  • Christian
  • Muslim
  • Hindu
  • Sikh
  • Jewish
  • Buddhist
  • Other
  • Prefer not to say
• How would you describe your sexual orientation?
  • Heterosexual / Straight
  • Gay or Lesbian
  • Bisexual
  • Other
  • Prefer not to say
• Do you have any caring responsibilities?
  • Yes
  • No
  • Prefer not to say

• • Yes, IVC can contact me about future job opportunities for up to 2 years
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