Small Animal Veterinary Receptionist
Newbury, Berkshire, England
Practice Based Support – Non-clinical Support /
Donnington Grove - Newbury [2292] /
On-site
We are hiring for a Small Animal Veterinary Receptionist to join our team!
Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.
Main responsibilities of the role include but are not limited to;
*Liaising with the clients and the clinical staff to provide a high level of customer care
*Meeting and greeting clients and pets.
*Booking appointments and diary management.
*Managing telephone and email enquiries.
*Taking payment for services and products.
*Managing cash and end-of-day banking.
*Maintaining a clean and safe space for our clients and their pets.
We're looking for enthusiastic people with a passion for customer service so if you think that sounds like you, we want to hear from you.
About the rota
You will work 35 hours per week covering a variety of shifts, including weekends and bank holidays on a rota. You will be primarily based at our Tadley branch but there may be a requirement to travel to Thatcham and Newbury to cover for holidays and sickness.
More about us
Donnington Grove Veterinary Group are a busy Equine Hospital based in Newbury Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends. The Branches at Tadley and Thatcham are both located within a short distance of Newbury and are fully equipped for surgical procedures and digital diagnostic imaging.
The perfect fit
Ideally, you will:
*Have great organisational skills
*Have good communication skills
*Be confident using IT systems
*Be able to work different shifts and some weekends on a rota basis
*Have prior experience working in a customer service role
In addition to a competitive salary, you will benefit from:
*6.6 weeks annual leave FTE
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care
£0 - £0 a year
Up to £22,300 DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
