Veterinary Receptionist
MacMerry, East Lothian, Scotland
Practice Based Support – Non-clinical Support /
Animals 1st Veterinary Surgery, Macmerry [1830] /
On-site
Role: Veterinary Receptionist
Location: Animals 1st, Macmerry
Contract: Full-time, Maternity Cover (9 months)
Animals 1st is equipped with two theatres, a new ultrasound machine, and digital radiography. We are proud to be a Nurse and Vet training practice. Animals 1st is equipped with two theatres, an ultrasound machine, and digital radiography.
Our wonderful team includes 4 Veterinary Surgeons, 4 Registered Veterinary Nurses, 2 Animals Care Assistants, 1 Practice Manager, and 3 Receptionists. Among us, we have certificate holders in medicine and cardiology.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
The role is to provide reception cover and aspects of this role include (but are not limited to):
*Welcoming clients and their pets in a professional and friendly manner.
*Managing front-of-house.
*Pharmacy duties-Assisting with the processing of prescriptions for clients.
*Dispensing medications.
*Booking appointments.
*Stock control.
*Getting paper-work ready in advance for the Vets.
*Attending training events to maintain knowledge and awareness required for this role.
*Keep waiting areas, consulting rooms, and offices, stocked and clean.
*Entering information onto patient record systems accurately and in a timely manner.
*Assisting the vets and nurses as and when required.
*Registering new clients and explaining our services and offers.
*Taking payments and processing daily banking.
*Any other administrative tasks.
This is a full-time role working 40 hours per week from 8am-6pm, Monday, Tuesday, Thursday and Friday. This is a maternity cover position for approximately 9 months with the possibility of extension.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What we offer our team
*6.6 weeks' annual leave
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year
NMW
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
