Oracle OTC SME – 9 Month Fixed Term Contract

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees.  We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

This role will work within the FaST project, delivering the Oracle system improvements across all markets.  The project requires resource and Oracle systems knowledge and expertise to work with SMEs to resolve technical queries and issues raised as a part of Oracle implementation.  

This involves reviewing system design documentation and system configuration, assessing current processes and identifying gaps and areas for improvements and enhancements.

This role is being offered on a 9 Month Fixed Term Contract basis.

Key Accountabilities/Responsibilities:

* Complete end-to-end process review, to include non-system process and reporting, and make improvements in line with best practice
* Identify documentation, training enhancements and improvements within process area – with a clear focus on upskilling Genpact and IVCE SMEs for this area
* Deliver training to wide variety of stakeholders – including offshore teams – utilising a variety of methods
* Stabilise and futureproof by providing subject matter expertise in resolving issues raised ahead of Stage Gate for the project milestones

Experience/Qualifications:

* Proven experience as an Oracle Order-to-Cash (OTC) Subject Matter Expert, with deep knowledge of end-to-end OTC processes
* Hands-on experience supporting Oracle implementations, including system configuration review, testing, and issue resolution
* Strong ability to analyse business processes, identify gaps, and recommend improvements aligned to industry best practices
* Experience working with system design documentation and translating business requirements into functional solutions
* Demonstrated experience in troubleshooting and resolving technical and functional queries during system implementations
* Proven track record of delivering process improvements, including non-system processes and reporting enhancements
* Experience developing and enhancing process documentation and training materials for global teams
* Ability to deliver training to diverse stakeholder groups, including offshore teams, using multiple delivery methods
* Experience working in large-scale, multi-country transformation or ERP implementation programmes
* Strong stakeholder management skills, with the ability to collaborate effectively with SMEs, technical teams, and third-party providers

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.