Head of Supply Chain
Pet Drugs Online Role
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.
How You'll Make a Difference
Pet Drugs Online sells 7,000 products, from prescription medicines to bulky, seasonal, short dated and supplier constrained lines. Your job is to get the right stock to the right place when a pet owner orders, without tying up cash on the shelves.
You'll report to the Managing Director, own sales and operations planning (S&OP), and lead the teams responsible for stock control, planning and our carrier and third party logistics (3PL) partners.
- Run the monthly S&OP cycle, turning one agreed demand forecast into a supply and purchasing plan the business can stick to
- Set stock policy across the whole range, with different rules for fast movers, slow movers and prescription lines
- Own stock accuracy, supplier performance and our carrier and 3PL relationships
- Make sure every promotion, range launch and major purchase has a credible stock plan behind it, working with Commercial, Finance and Warehouse Operations
- Lead the managers across stock, S&OP and carrier and 3PL, and set the standards they work to
You Might Be a Great Fit If...
We're looking for a driven, capable professional who brings:
- Senior supply chain leadership, with direct ownership of S&OP, planning and inventory across a large, complex range
- A hands on approach to the detail, like a reorder point or a supplier lead time, and the ability to step back and see what it means for margin, cash, customers and the wider operation
- A background in distribution or reselling (highly preferred).
- Direct to consumer (DTC) experience, which is highly desirable
- Desirable: dropshipping experience and managing suppliers with long lead times
- A commitment to supporting our purpose and values
How We'll Support You
At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:
- A role with real business impact supporting teams across the organisation
- Clear career pathways with progression opportunities within Central Functions and beyond
- Ongoing learning and development supported by tailored programmes and resources
- A collaborative, values-led culture focused on care, innovation, and continuous improvement
- Hybrid working, with three days a week at our Keynsham site
What We Offer Our Team
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Healthcare Cash Plan
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Cycle to Work scheme
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Green Cars salary sacrifice scheme
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Voluntary benefits: choose from a range of benefits to suit you
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Discounted staff pet care
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Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
