An exciting opportunity has arisen for a Practice Manager to join our friendly and dynamic team at Academy Vets on a full-time, permanent basis. This is a people-focused, on-site leadership role, ideal for someone who is passionate about building strong relationships, supporting team development, and delivering an excellent client experience. If you thrive in a fast-paced environment and enjoy making a real impact, this could be the perfect next step in your career.

Working closely with the Director of Practice & Clinical Services, Small Animal Clinical Director, and Head RVN, you will play a central role in ensuring the smooth day-to-day running of the practice.

You will lead from the front, fostering a positive, collaborative culture while supporting both clinical and non-clinical teams. With support from central teams, you’ll also contribute to the ongoing growth and development of the practice.

Key responsibilities include:
*Leading, supporting, and motivating the team to create a positive working environment 
*Maintaining high practice standards and ensuring compliance with RCVS guidelines 
*Overseeing financial operations, including budgeting, stock control, and debt management 
*Supporting payroll processes and handling related queries 
*Managing HR responsibilities, including line management and annual reviews 
*Overseeing building and equipment maintenance 
*Ensing Health & Safety compliance across the practice 
*Supporting recruitment and monitoring staff training and development 
*Acting as the first point of contact for IT queries (with central support) 
*Handling client feedback and resolving complaints professionally 
*Leading and attending practice and regional meetings 

Rota pattens that work for you

This is a full-time role working 40 hours per week, typically Monday to Friday, 9:00am – 5:00pm.

Our people are at the heart of everything that we do, that’s why we know that work-life balance is vital in supporting our people to be their best selves. Our flexible approach to rota patterns and working hours offers a balance that truly flexes with you and your lifestyle no matter what stage you are in your career. 

Our Team

Academy Vets is a busy and well-established mixed practice, providing services across farm, small animal, and equine care. Our team includes 10 experienced vets, including clinical leadership roles, 3 RVNs (with ongoing recruitment to grow the team), & 11 dedicated and supportive administrative staff.

We pride ourselves on our collaborative culture, strong team spirit, and commitment to high-quality care. Our structured on-call rota supports continuity for our clients while maintaining a healthy work/life balance for our team.

Location

Our practices are based in Stranraer and Newton Stewart, with the main hub in Stranraer. This stunning coastal area offers excellent opportunities for outdoor activities such as sailing and kayaking on Loch Ryan, alongside a variety of regional events and festivals.

The location also provides convenient access to ferry links to Northern Ireland, making it both scenic and well-connected.

What you’ll bring

We’re seeking a confident, approachable individual with a genuine passion for people and practice culture. Previous management experience is desirable, but not essential—full training and support will be provided.

You’ll succeed in this role if you:
*Enjoy leading and developing others 
*Communicate clearly and build strong relationships 
*Are proactive, organised, and solutions-focused 
*Thrive in a busy, fast-paced environment 
*Take pride in creating a positive and efficient workplace 
*Have an awareness of farming, rural communities, and local geography (advantageous)