At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are currently seeking a Patient Pathway Nurse to join our exceptional team of RVNs at Hamilton Specialist Referrals.
Hamilton Specialist Referrals was born of the belief that there is room for a new wave of veterinary excellence across the UK. There is a strong focus on providing a personal and reassuring client experience from first contact through to discharge. Excellent clinical care delivered in a friendly and supportive manner to referring vets, is paramount to the team. The hospital is operational 24 hours a day, 365 days a year and is able to offer the most advanced treatment options available for orthopaedic, neurology, soft tissue, and internal medicine cases. We have a dedicated Imaging suite, which includes a 16-slice CT scanner, 1.5 Tesla MRI, fluoroscopy, separate radiography and ultrasound room.
How You’ll Make a Difference
As a Patient Pathway Nurse, you’ll play a crucial role in delivering exceptional client service and seamless patient care coordination. From admission to discharge, you’ll be the central liaison, ensuring clear, compassionate communication with clients and working closely with clinicians and the Clinical Administration team. Clinically, you will be based predominantly within our Wards team, providing high standards of care to a range of complex referral cases.
Working Pattern
* 23hrs/week
* Working 07:30-19:30 Monday & Friday
* Permanent position
* No on-call or OOHs
Key Responsibilities
* Provide a consistent and client-focused experience by keeping clients informed throughout their pet’s journey, addressing questions, providing guidance on care plans.
* Oversee patient admissions and discharges, and manage inpatient care coordination whilst working clinically as a key part of our wards team. This will include I/V catheter placement, blood sampling, TPR & BP assessment, sedation/recoveries and nurse consults.
* Act as a pivotal link between clients, clinicians, and the Clinical Administration team to maintain clear and effective communication, supporting the best possible patient outcomes.
* Assist with audits and quality assurance within the hospital
You Might Be a Great Fit If...
You are an experienced Registered Veterinary Nurse who enjoys a client-facing role and has a passion for referral-level care. You’ll bring:
* Registration as a Veterinary Nurse with the RCVS
* Significant experience in clinical practice with an interest in client liaison and wards nursing
* Strong communication skills and the ability to work effectively within multidisciplinary teams
* A commitment to evidence-based practice, clinical governance, and continuous improvement
How We’ll Support You
At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:
* A specialist nursing role within a referral environment delivering complex and rewarding caseloads
* Clear career pathways with progression opportunities within referral nursing and leadership roles
* Ongoing learning and development to support advanced clinical and professional growth
* A collaborative, values-led culture focused on care, learning, and continuous improvement
What We Offer Our Team
Benefits may be subject to pro-rata as this is a part time role.
* 6.8 weeks' annual leave
* Increasing holiday allowance based on length of service
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Private Medical Insurance
* Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
* £550 CPD allowance plus 24hrs paid leave
* RCVS and VDS fees covered
* Pension scheme
* Discounted veterinary care
* Voluntary benefits: choose from a range of benefits to suit you, including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
