IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. 

 

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. 

This role is a combination role primarily on Reception, with the addition of VCA duties where applicable to support the needs of the business.

The purpose of the role is to provide exceptional levels of customer service to clients and ensure quality care for their pets. You will be the vital link between the clinical team, the administration and leadership team with strong attention to detail and professionalism.

Previous VCA experience or existing qualification is preferred but not essential. Previous Reception experience is required.

Main duties include:

Reception:

*Answer the phone and communicate with clients and suppliers.
*Monitor and respond to emails professionally and in a timely manner
*Drive sales by converting enquiries into bookable appointments and procedures
*Diary management, optimizing patient lists for operational efficiency
*Be competent with complaints handling procedures
*Communicate with clients regarding feeding and discharge of inpatients from non-complicated procedures.
*Contribute to making follow on appointments for clients
*Maintain accurate client and patient records and ensure GDPR is followed, and all practice record keeping is accurate and current
*Dispense medication to clients and provide advice on home administration of treatment
*Help to maintain stock levels and ensure effective stock control and rotation, this may include ordering and monitoring of stock requirements
*To fulfil any relevant in-house training opportunities to enhance your skills inc mandatory training.

VCA:

*Monitor and recording inpatient’s clinical parameters, including TPR, bodily functions and activity and identifying changes and communicate with the supervising VS and RVN on basic status/change in status of inpatients.
*Ensure the highest standard of nursing care is always delivered to all patients under direction of the VS or RVN (not exceeding professional remit).
*Ensure the patient’s needs are met via provision of environmental enrichment opportunities and meeting individual needs of the animal to reduce distress, pain, fear and frustration.
*Provide psychological support to manage stress and patient anxiety, to include stroking, cuddling, handfeeding, and providing comfort and emotional care to inpatients.
*Provide physical support, including exercising the patient to ensure opportunities for elimination and providing mobility support where required.
*Provide individual feeding support
*Appropriately move and restrain animals for treatment and procedures
*Support the clinical team and client with end-of-life care and support.

This is a part-time fixed term contract role working 24hrs over 3 days per week, 09:30-18:30. 

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

* Excellent communication skills and a professional, welcoming manner 

* Experience in a customer-facing role, with a strong focus on service and attention to detail 

* The ability to manage multiple tasks effectively in a busy environment 

* A collaborative approach and willingness to support colleagues 

* A proactive attitude, with openness to feedback and learning 

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

* A key client-facing role within a supportive and collaborative practice team 

* Clear career pathways with progression opportunities within client care and practice leadership roles 

* Ongoing learning and development supported by experienced colleagues and practice teams 

* A values-led culture focused on care, community, and continuous improvement