We are seeking an organised, personable Receptionist/Administrator to join our team at Celyn Vet Group on a part-time, 12-month fixed term basis. You will be primarily based at our Holywell premises, but may be required to work at either of our other two branches in Prestatyn and Abergele during periods of annual leave.

The role is varied, primarily customer facing. This includes welcoming clients and their pets, scheduling appointments, taking payments, managing client records, maintaining the cleanliness of reception and consulting areas and lots more. 

You will also play a vital role in supporting our clinical and client care teams from an administration point of view, by managing tasks such as insurance claims and debt control efficiently and compassionately. 

General responsibilities include:
 
*Greet clients and their pets with a warm and friendly demeanour
*Schedule appointments and manage the clinic's diary
*Answer phone calls and respond to client inquiries 
*Collect payments and process invoices
*Maintain cleanliness and organisation of the reception area 
*Assist with filing, data entry, and other administrative tasks as needed
*Process and submitting veterinary insurance claims and liaising with insurance companies, clients, and internal teams
*Ensure accuracy and compliance with insurer requirements
*Maintain organised and up-to-date claim records
*Provide clear, empathetic communication to clients throughout the claims process
*Support the management team with debt control processes

This is a part-time role working 20 hours per week. You will be working a full day on a  Thursday working between our opening hours of 8am-7pm will be required on the reception desk along with rotational Saturday morning working (8am-midday)- currently on a 1 in 5 basis. Shift pattern for administrative support hours will be discussed at interview stage.

*Excellent communication skills and a professional, welcoming manner
*Experience in a customer-facing role, with a strong focus on service and attention to detail
*Confident communicating with clients and external organisations
*Comfortable managing workloads independently
*The ability to manage multiple tasks effectively in a busy environment
*Experience in insurance and debt administration and/or veterinary practice (preferred but not essential)
*Calm, professional, and empathetic in a client-facing environment
*A collaborative approach and willingness to support colleagues
*A proactive attitude, with openness to feedback and learning

Previous experience in a veterinary or medical setting would be advantageous, but full training will be provided for the right candidate. Full UK Driving license is also essential to be able to travel across the 3 sites.