Role: Veterinary Receptionist
Location: Lakeview Vets, Rushden
Contract: Part-time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Rushden Vets are a supportive and friendly team that really enjoy working together. We all support each other and aspire to provide the highest standards in client and patient care. The practice has all the equipment you will need when you come to work in a quality practice; ultrasound with colour, digital x-ray, full in-house Idexx laboratory, gold standard anaesthesia using Humphrey ADE circuits, multiparameter monitors, patient warming, oxygen generators and more.
Our practice is well positioned in Northamptonshire, a lovely rural county. Cambridge and Milton Keynes are an easy drive and London a short train journey.
How You’ll Make a Difference
This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships. No two days will be the same and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group.
Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach and professionalism to ensure their needs are met. The role is not always a glamorous one, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns.
You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback / seeking clarification where required. This role is certainly not one where you will remain behind the desk; you will be proactively seeking ways in which you can make a positive difference for pets and their humans every single day.
The position offered is for a part-time Veterinary Receptionist role working Monday to Thursday from 2pm until 7pm at our Rushden practice; Friday 2pm until 7pm at either Thrapston or Rushden; plus 1 in 3 Saturday mornings at our Thrapston practice. We are a 100% small animal practice requiring no on call or out of hours shifts.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the inspiring vet care Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
