Customer Care (Receptionist)
Waterford City, Waterford, Ireland
Practice Based Support – Non-clinical Support /
City Vets [4065] /
On-site
Customer Care / Receptionist
City Vets, Waterford
Part-Time | 24 Hours per Week
Salary: €29,432 FTE
Closing Date: 22nd July 2026
City Vets in Waterford is looking for a friendly, organised and customer-focused Customer Care / Receptionist to join our busy small animal practice reception team.
Located right in the heart of Waterford city, recently crowned one of Ireland’s best places to live, you'll be joining a welcoming and supportive team of four veterinary surgeons, four veterinary nurses and a fellow receptionist who are all committed to delivering exceptional patient and client care.
About the Role
As the first point of contact for our clients, you'll play a key role in creating a warm and professional experience for every visitor. This is a varied and fast-paced role where no two days are the same.
The role includes welcoming clients and their pets, answering telephone and email enquiries, booking and managing appointments using our Merlin practice management system, processing payments and end-of-day cash procedures, maintaining stock levels, assisting with deliveries, supporting general administration, maintaining high standards throughout the practice, and developing product knowledge to confidently assist clients with their queries.
About You
We're looking for someone who enjoys working with people, remains calm under pressure and thrives in a busy environment. Previous reception, customer service and administrative experience is essential, and experience working within a veterinary practice or with animals would be a distinct advantage. Strong computer skills, excellent communication, attention to detail and a genuine passion for delivering outstanding customer service are key to success in this role.
Working Pattern
This is a part-time position working three days per week, Monday to Wednesday 9:00am-6:00pm, with no weekend work and no out-of-hours requirements.
At City Vets, we are a progressive small animal veterinary practice with a loyal and dedicated client base. We pride ourselves on providing outstanding patient care while fostering a workplace built on teamwork, respect and kindness. If you're looking for a rewarding role where you can make a real difference to both clients and colleagues, we'd love to hear from you.
How We'll Support You
When you join City Vets, you'll become part of a supportive team that values collaboration, continuous learning and career development. You'll benefit from:
* A welcoming and collaborative practice team
* Ongoing training and development to build your skills and confidence
* Opportunities for career progression within the practice and wider organisation
* A positive culture focused on wellbeing, teamwork and continuous improvement
What We Offer Our Team (subject to pro-rata)
* Annual leave plus birthday leave
* Paid maternity, paternity, bereavement and sick leave
* Cycle to Work scheme
* Employee Assistance Programme
* Free flu vaccinations
* Retail discounts and access to colleague wellbeing programmes
* Career progression opportunities and Leadership Academy
* Annual pay reviews
* Employer pension contributions
* Discounted veterinary care for your own pets
We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
€0 - €17,659.20 a year
€29,432 FTE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
