The Lawrie Veterinary Group is a busy small animal and exotic practice with well-established branches in Cumbernauld and Falkirk. We have expanded into another premises in Falkirk, with an additional branch practice in Bo'Ness. Our second Falkirk branch has become our Healthy Pet Centre as a unique and exciting addition to our brand. We have a varied and interesting first-opinion and referral caseload, especially when it comes to our exotic animal patients. 

 

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. 

 

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. 

 

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. 

 

Our focus is to provide exceptional customer service to our clients and their pets. Our reception team are the first point of contact for clients, warmly welcoming them into the practice, offering support and guidance confidently. Organising appointments and managing payments with a professional manner. This role will be 40 hours based across all four sites with one in four Saturday mornings. We see a mix of small animal and exotics so you never know what you might meet next, no two days are the same! 

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

* Excellent communication skills and a professional, welcoming manner 

* Experience in a customer-facing role, with a strong focus on service and attention to detail 

* The ability to manage multiple tasks effectively in a busy environment 

* A collaborative approach and willingness to support colleagues 

* A proactive attitude, with openness to feedback and learning 

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

* A key client-facing role within a supportive and collaborative practice team 

* Clear career pathways with progression opportunities within client care and practice leadership roles 

* Ongoing learning and development supported by experienced colleagues and practice teams 

* A values-led culture focused on care, community, and continuous improvement 

£0 - £0 a year