CRM Engineer (Zendesk)
Keynsham, Bristol, England / Bristol, England / Bath, Somerset, England / South West London, Greater London, England / Reading, Berkshire, England / Swindon, Wiltshire, England / Cheltenham, Gloucestershire, England / Cardiff, South Glamorgan, Wales
Central Functions – IT & Digital /
Chocolate Factory, Keynsham [9025] /
Remote
Remote with at least one day per month in the office
Healthy animals and happy owners – that’s the goal.
We are IVC Evidensia, on a mission to build the world’s best veterinary group by investing in people, premises, and processes to deliver outstanding care across 2,500 locations globally.
We are looking for a Zendesk Engineer to join us and support, administer, and develop the Zendesk platform, creating custom applications and integrations.
You’ll have the opportunity to become a Zendesk expert, standardising and growing its use as it is rolled out globally for key functions and languages. This role requires strong experience configuring business systems and tools, along with experience in APIs, programming languages, and web development to improve customer support processes and create business value.
Day to day, the Zendesk Engineer will be involved in:
* Delivering solutions to business problems through configuration changes, code changes and custom-built applications and integrations
* Leading on all aspects of back end development including defining and implementing solutions in Python
* Implementing development best practices that ensure changes are made quickly and efficiently, tested thoroughly and released safely.
* Collaborating with your Team Lead, Product Manager and the rest of the team to contribute to solutions and refining requirements.
* Working with teams on best practices and deployment strategies.
* Responding to and actioning BAU requests that come in to the team.
* Optimising performance, troubleshooting, and enhancing Zendesk custom code.
* Designing secure APIs and connectors for third-party integrations.
* Monitoring and analysing data to improve application performance.
* Providing technical support and guidance for Zendesk use.
* Ensuring documentation and security compliance for configurations and deployments.
* Managing data queries, dashboards, and platform updates.
Note: Occasional out-of-hours work may be required during projects.
Ideally, the Zendesk Engineer will have:
* Experience configuring and customising Zendesk or similar ticketing or CRM applications.
* Experience with Python & API's
* Platform as a service (PAAS) or IT Service Management experience
* Experience within an agile, product-focused team
£0 - £0 a year
What We Offer:
At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from
* Work-life balance
*26 days annual leave
* Cycle to Work scheme
* Initiatives focused on employee wellbeing
* Pension
* Discretionary Bonus
* Discounted staff pet care
* Dog Friendly office
* Free Parking available at Head Office
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
