Veterinary Receptionist
Cradley Heath, West Midlands, England
Practice Based Support – Non-clinical Support /
Manor Vets, Cradley Heath [1441] /
On-site
Role: Veterinary Receptionist
Location: Manor Vets, Cradley Heath
Contract: Part-Time, Permanent
We are located in the West Midlands on the outskirts of Birmingham. All branches have great transport links into Birmingham city centre. We are also very lucky to have some beautiful rural areas near too such as Kinver, Clent Hills and the Lickey Hills. Manor Vets has 6 branches in and around the Birmingham area.
Between our surgeries, we offer a CT scanning, digital x-ray, ultrasound, digital dental x-ray, endoscopy, ECG and in house haematology, biochemistry, and blood gases.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
The role is varied, primarily managing the 'front of house'. This includes welcoming clients and their pets, scheduling appointments, taking payments, managing client records, maintaining the cleanliness of reception and consulting areas, and also lots more.
This is a part-time permanent role working 15 hours per week. There will be a variety of morning, afternoon and evening shifts between 8.00-7.30pm that could be at any of our 6 sites. Bank holidays are on a rota system.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What we offer our team
*6.6 weeks' annual leave FTE
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
£0 - £0 a year
NMW
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
