Veterinary Receptionist
Southampton, Hampshire, England
Practice Based Support – Non-clinical Support /
Heathside Veterinary Surgery [2280] /
On-site
Role: Veterinary Receptionist
Location: Heathside Vets, Southampton
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are a small but busy practice located on the beautiful Hampshire Coast Line, enjoying the tranquillity of small-town life whilst being located between two major cities, Southampton, and Portsmouth. We pride ourselves on our preventative medicine and aiming to provide gold standard care, being able to offer many in-house procedures that would normally require costly referral. We have a friendly, compassionate, supportive team of vets and nurses, who regularly enjoy social events together outside of work.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Key responsibilities will include:
*Welcoming clients and their pets with warmth, care and professionalism
*Managing face-to-face, telephone and email enquiries efficiently
*Booking and coordinating appointments across the clinical team
*Handling payments, insurance claims and client records accurately
*Supporting clients during sensitive or emotional situations with compassion
*Working closely with vets and nurses to ensure smooth daily operations
*Managing multiple tasks in a fast-paced environment while maintaining attention to detail
*Managing face-to-face, telephone and email enquiries efficiently
*Booking and coordinating appointments across the clinical team
*Handling payments, insurance claims and client records accurately
*Supporting clients during sensitive or emotional situations with compassion
*Working closely with vets and nurses to ensure smooth daily operations
*Managing multiple tasks in a fast-paced environment while maintaining attention to detail
This is a full-time role working a variety of shifts including:
*8:30-5:50
*9:00-6:00
*10:00-7:00
*1 in 4 Saturdays from 8:30-4:00
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer-facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
*6.6 weeks' annual leave
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the inspiring vet care Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
£0 - £0 a year
Up to £26,758.95 per annum
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
