IT Field Service Engineer
Tunbridge Wells
Managed Services – Infrastructure, Security and Modern Work /
Full Time (Remote / Hybrid) /
Hybrid
IT Field Service Engineer– Remote with unlimited paid holiday!
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
As a Field Services Engineer you will be responsible for deploying requests and standard, non-standard and emergency changes to our customers infrastructures in line with ITIL processes. The role will be split between remote and on-premises changes and can include workstation builds, software upgrades and new-user configurations Our mission statement is to provide a more productive and secure world to our customers, and you will be working to provide request and changes which maintain this ethos.
What Technical skills should this person have?
- Microsoft Cloud
- Exchange Online - Email migration methodologies and planning
- Licensing
- Endpoint Manager - MDM, MAM, InTune, AutoPilot
- Teams - Calling and data collaboration
- SharePoint - Data platform best practices, migration planning
- OneDrive
- Identity & security
- Azure Virtual Desktop
- Backup
- Defender for Endpoint
- SharePoint Online
- Microsoft Server operating systems and virtualisation
- Active Directory
- Firewalls - Basic understanding of Watchguard & Cisco (Firepower & Meraki)
- Networking - Basic understanding of VLANs, switch architecture and wi-fi
Required Onsite experience:
- Installations
- Cabling work
- Network equipment installs
- Surveying sites
- VOIP
What personal attributes are required?
- Enthusiastic about technology
- Ability to speak in plain language to stakeholders across all levels of an organisation
- Not afraid to fail
- Eager to learn
- Full Clean Driving License
As an IT Field Service Engineer, you’ll be responsible for:
- Intake new service requests from a customer and establish if they are requests or standard, nonstandard, or emergency changes and action accordingly
- Respond to assigned tickets of an IT nature from within our Ticketing System within SLA.
- If required, provide onsite support for scheduled maintenance days
- Undertake client visits for installations and system upgrades
- Ownership of ticket to completion
- Act as an escalation point for complex service requests in your area of expertise
- Provide best-in-class Customer Service
- Provide Service in-line with ITIL principles
- Maintain client documentation and ensure all changes are updated
- Provide an accurate account of time within the ticketing system.
- Ensure that escalation notes are adequately presented
- Actively keep skills up to date and look to new technologies
- Act as a mentor to junior members of the team.
- Undertake Cabling work, including site surveying for work.
- Some installation and networking works. Installing routers / firewall / switches with some configuration.
Like the rest of the Infinity team, you'll benefit from:
- The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
- Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
- Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
- A newly renovated office with a break-out area, decent coffee, and a pool table.
- Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.
What are the next steps?
- Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
- Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
- 1st stage interview, usually via Teams.
- 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.
£26,000 - £38,000 a year
