Practice Lead for Infrastructure, Security and Modern Work
Tunbridge Wells
Managed Services – Infrastructure, Security and Modern Work /
Full Time / Part Time (Remote / Hybrid) /
Hybrid
Practice Lead for Infrastructure, Security and Modern Work – Remote/Hybrid with unlimited paid holiday!
About Infinity
Infinity Group are forward-thinking Microsoft Cloud Solution Partner. We provide award winning IT Managed Support, Networking solutions, and Digital Transformation, and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.
What is it like working at Infinity?
We understand the importance of work-life balance and flexible working, so our Infrastructure, Security and Modern Work Practice team offers fully remote positions with occasional trips to the office or a Hybrid 2-3 days in the Kent head office and the rest remotely.
We are a close-knit team with a thirst for learning, who love autonomy and want to help our clients solve their business problems by thinking outside the box.
Why is this Practice Lead for Infrastructure, Security and Modern Work position a great opportunity?
The Practice Lead for Infrastructure, Security and Modern Work is a management role with both technical and business responsibilities. The role reports directly to the Head of Practice and works collaboratively with other practice leads. The Practice Lead is also responsible for leading their consulting team, ensuring progressive good practice, providing consulting guidance and governance, team management and engagement, and high utilisation rates
Role Expectations
- Resource Alignment: Align people’s capacity and skills with business needs and forecast demand accurately.
- Team Oversight: Manage recruitment, training, and retention of team members including certifications, ensuring high-standard project delivery by skilled consultants.
- Keep abreast of internal and external developments and respond accordingly.
- To embody our mission, values and key performance metric of optimal employee engagement.
- Provide consulting guidance and leadership to colleagues and be an example of excellence.
- Be open to change and respond flexibly and quickly to the changing world.
- Demonstrate organisational awareness and see the bigger picture while working towards objectives.
- Communicate effectively, ensuring messages are delivered to your team and understood and that you strive to understand others across the organisation.
What skills and working characteristics should this person have?
- Experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting
- Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
- Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
- Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
As a Practice Lead you’ll be responsible for:
- Cultivate Excellence: Foster a culture of high performance and excellence. Engage and motivate employees, facilitating collaboration and knowledge sharing across practices,
- Guidance and Growth: Mentor and coach team members for their ongoing career development and provide guidance/supervision from both a practice and consultative perspective,
- Ensure the optimal ‘Productive’ utilisation of the consulting resources in the team by providing suitably skilled consultants to the Project Managers to deliver client projects to a high standard,
- Architect and deliver Infrastructure, Security and Modern Work solutions in line with Quality Standards and client needs, ensuring good value for money,
- Support the activities of the presales team in estimating effort, and engaging in presales activities and peer reviews,
- Create a reliable feedback loop to constantly improve the reliability of estimates,
- Ensure consulting provided by Infinity meet Microsoft’s expected standards,
Person Specification:
- Broad understanding of cloud technologies (complete M365 stack - EoL, SP, Teams, InTune, Purview etc..)
- Strong product knowledge of Infrastructure, Security and Modern Work solutions offered by Infinity and of the M365 platform on our solutions are based.
- Proven ability to establish and maintain credibility with stakeholders (including clients, delivery partners and internally within the business), excellent influencing skills to build and drive process improvement.
- Ability to interact with multiple stakeholders within the organization and in the client’s organization and to serve as an expert representing Infinity’s delivery capabilities.
- Strong organizational, interpersonal, leadership and team-building skills.
- Ability to manage multiple tasks, maintain confidentiality and listen to ideas and understand the information presented verbally or in writing.
- Understanding and experience of performance monitoring and reporting on impact of activities
Technical Qualifications & Experience
- Expert and hands on level understanding of the Microsoft 365 technology portfolio
- M365 & Azure architecture and capabilities
- Best practice set up and implementation approach
- Enterprise & Business Licensing
- Holds appropriate, Expert-level certifications with Microsoft
- Working knowledge of the security technology landscape for the purposes of technology comparison and positioning Microsoft security products
- Working knowledge of the regulatory and compliance landscape, particularly standards such as Cyber Essentials and ISO:27001
- Strong knowledge, understanding and experience of network architecture (Firewalling, LAN, WAN, SD-WAN, VLAN etc.), Cisco experience in particular would be an advantage
- Expert and hands on level understanding of server and storage infrastructure and architecture
- Virtualisation technologies, including high-availability clustering (Hyper-V, VMware)
- SAN solutions (Compellent/PowerVault)
- Backup and disaster recovery (planning, implementation, testing and documentation)
- Understanding and experience of Unified Communications in Microsoft Teams
£80,000 - £90,000 a year
Like the rest of the Infinity team, you'll benefit from:
· The opportunity to work for one of the leading Microsoft Dynamics partners in the UK.
· Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
· Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
· A newly renovated office with a break-out area, decent coffee, and a pool table.
· Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.
What are the next steps?
· Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
· Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
· 1st stage interview, usually via Teams.
· 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.
