Resourcing Lead (D365)
Tunbridge Wells
Practice – Business Applications /
Full Time (Remote / Hybrid) /
Remote
Resourcing Lead (D365)
Remote | Unlimited Holiday | Turn changing demand into clear resourcing decisions that
protect delivery
protect delivery
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
The Role:
The Resourcing Lead ensures the right people are deployed to the right work at the right time across Professional Services and Managed Services.
You will own the day-to-day resourcing process, challenge requests that do not make operational or commercial sense, and maintain a clear view of demand, capacity and utilisation. Rather than simply escalating issues, you will work through the options, recommend the best route forward and resolve problems before they affect customers, delivery or growth.
Working across Project Management, Service Delivery, Sales and practice teams, you will give the business the information and confidence to make faster, better resourcing decisions. This includes supporting Managed Services escalations, hypercare demand an d competing requirements across Dynamics CE and Business Central delivery
What you'll be doing
Resource planning and allocation
- Own the day-to-day resourcing process across Professional Services and Managed Services. Match demand against available capacity and make operational decisions within agreed parameters.
Challenge and problem-solving
- Test resource requests against the actual delivery need, including capability, timing, duration and allocation. Work through competing priorities and recommend a practical way forward rather than simply processing or escalating requests.
Capacity and commercial visibility
- Maintain a clear forward view of demand, availability, utilisation and chargeability. Highlight emerging gaps, under-utilisation and capacity pressure early enough for the business to act.
Booking quality and operational control
- Own resource bookings within Dynamics 365 Project Operations, ensuring the schedule board provides an accurate view of commitments. Resolve conflicts, incorrect profiles, duplicate bookings and hard-versus-soft booking issues.
Delivery and service support
- Work closely with Project Managers, Service Delivery Managers and practice leads to resolve day to-day resource issues. Support Managed Services escalations and 90 -day hyper care requirements while balancing the impact on wider delivery.
Planning and continuous improvement
- Bring clear information, options and recommendations into resource and capacity planning discussions. Improve the quality of resourcing data, processes and decision-making across teams.
The kind of problems you’ll solve
- Two teams need the same specialist at the same time, but both consider their work business-critical.
- A resource request does not align with the skills, timing, duration or level of allocation genuinely required.
- New sales demand is growing faster than available delivery capacity.
- A project is carrying incorrect, duplicated or outdated bookings that distort the forward resource view.
- Managed Services or hypercare demand creates unexpected pressure on project delivery capacity.
- Valuable capability is under-utilised while other teams are requesting external support.
- A delivery risk needs resolving quickly, but the decision involves customer, commercial and operational trade-offs.
- Future demand suggests the business may need to recruit, use contractors or change delivery priorities.
What sets you apart
- You do not simply process requests. You question whether they make sense and propose a better option when they do not.
- You can work through an unclear resourcing problem, weigh the trade-offs and make a considered recommendation.
- You understand that resource decisions affect customers, revenue, utilisation and team performance, not just schedules.
- You remain calm and organised when priorities change and several teams need answers at once.
- You are comfortable making day-to-day decisions independently while recognising when a wider commercial or strategic call is required.
- You build trust through accurate information, sound judgement and clear communication.
- You pay attention to detail without losing sight of the wider delivery and commercial outcome.
Your impact:
On the business
- You create a reliable view of capacity and demand, helping the business protect utilisation, make better hiring decisions and take on new work with greater confidence.
On customers
- You reduce the risk of delays, inconsistent handovers and missed commitments by ensuring customer work has the right capability behind it at the right time.
On team performance
- You give delivery teams clearer priorities, more accurate bookings and faster resolution of resource conflicts. Project Managers, Service Delivery Managers and senior leaders spend less time chasing information and more time making informed decisions.
What it’s like here
- Ambitious, but not political
- Collaborative, but with high standards
- People who care about doing things properly — not just getting them out the door
We’ve built a culture where:
- Architects have real ownership and influence
- Good ideas win (regardless of role or tenure)
- You’re trusted to solve problems, not micromanaged
What you get:
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible/remote working (with access to Tunbridge Wells & Paddington offices)
- Company & team socials, including our annual Illuminate Awards
